Service Desk Support Specialist

3 weeks ago


Portsmouth, Portsmouth, United Kingdom Southern Co-op Full time
Service Desk Analyst Opportunity

At Southern Co-op, we're committed to putting people first and serving local communities. As a Service Desk Analyst, you'll play a vital role in supporting our teams across the organization.

Key Responsibilities
  • Provide exceptional customer service to colleagues via phone, email, and other channels
  • Prioritize and resolve technical issues efficiently, ensuring minimal disruption to business operations
  • Log and manage incidents using our service management system, adhering to agreed service levels
  • Offer first-line support for a wide range of technical issues, utilizing remote desktop tools and other resources
  • Evaluate and escalate unresolved issues to internal and external resolver groups, ensuring timely communication with customers
Requirements
  • Excellent customer service and teamwork skills
  • Strong communication and organizational abilities
  • Self-motivated and proactive approach to problem-solving
  • Incident management experience is desirable but not essential
What We Offer
  • A competitive salary of £13,719
  • 31 days of annual leave (pro rata) increasing to a maximum of 36 days after 10 years' service
  • 20% discount in stores
  • Healthcare cash plan
  • Share incentive plan
  • NEST pension
  • Cycle-to-work scheme
  • Free onsite parking at our Lakeside Head Office
  • Opportunities for skills development through apprenticeships and in-house training programs


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