Help Desk Support Professional
4 weeks ago
Job Title: 1st / 2nd Line IT Support Service Desk Technician
Job Summary:
We are seeking a highly skilled and experienced IT Support Specialist to join our team at ISR Recruitment. As a 1st / 2nd Line IT Support Service Desk Technician, you will be responsible for providing technical support to our clients, assisting them with hardware and software issues within the EPOS environment.
Key Responsibilities:
- Provide exceptional customer service, communicating effectively with clients to resolve their IT issues
- Assist clients with hardware and software problems, escalating issues when required
- Work collaboratively with the team to meet deadlines and achieve goals
- Develop and maintain a strong understanding of EPOS systems and related technologies
- Stay up-to-date with industry trends and best practices in IT support
Requirements:
- At least one year of commercial experience in an IT Support Technician role
- Strong customer service skills and ability to work in a team environment
- Ability to meet deadlines and work efficiently in a fast-paced environment
- Understanding of EPOS systems and related technologies is desirable
- Understanding of Servers, TCP/IP, or experience using VNC is also desirable
What We Offer:
- A competitive salary and excellent company benefits
- Opportunities for professional growth and development
- A dynamic and supportive work environment
How to Apply:
Please submit your application, including your resume and a cover letter, to ISR Recruitment.
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