Service Desk Analyst
4 weeks ago
We are seeking a highly skilled and motivated Service Desk Analyst to join our team at Southern Co-op. As a Service Desk Analyst, you will be the first point of contact for our colleagues regarding technical issues and queries.
Key Responsibilities- Provide first-class customer service and technical support to our colleagues
- Log and prioritize calls into our service management system
- Escalate unresolved calls to 2nd level, internal and external resolver groups
- Take ownership of incidents and follow up on the status on behalf of the customer
- Communicate progress in a timely manner
- Able to apply first-class customer service and teamwork practices at all times
- Excellent communication skills and telephone manner
- Excellent organisational and prioritising skills
- Self-motivated and proactive
- Incident Management experience desirable but not essential
- Salary of £23,264
- 31 days of annual leave (incl bank holidays) increasing to a maximum of 36 days after 10 years' service
- 20% discount in stores
- Healthcare cash plan
- Share incentive plan
- NEST pension
- Cycle-to-work scheme
- Free onsite parking at our Lakeside Head Office
- Opportunities to develop your skills through apprenticeships and our own in-house training & development programmes
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