Service Desk Analyst

4 weeks ago


Portsmouth, Portsmouth, United Kingdom Southern Co-op Full time
About the Role

We are seeking a highly skilled and motivated Service Desk Analyst to join our team at Southern Co-op. As a Service Desk Analyst, you will be the first point of contact for our colleagues regarding technical issues and queries.

Key Responsibilities
  • Provide first-class customer service and technical support to our colleagues
  • Log and prioritize calls into our service management system
  • Escalate unresolved calls to 2nd level, internal and external resolver groups
  • Take ownership of incidents and follow up on the status on behalf of the customer
  • Communicate progress in a timely manner
Requirements
  • Able to apply first-class customer service and teamwork practices at all times
  • Excellent communication skills and telephone manner
  • Excellent organisational and prioritising skills
  • Self-motivated and proactive
  • Incident Management experience desirable but not essential
What We Offer
  • Salary of £23,264
  • 31 days of annual leave (incl bank holidays) increasing to a maximum of 36 days after 10 years' service
  • 20% discount in stores
  • Healthcare cash plan
  • Share incentive plan
  • NEST pension
  • Cycle-to-work scheme
  • Free onsite parking at our Lakeside Head Office
  • Opportunities to develop your skills through apprenticeships and our own in-house training & development programmes


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