Service Support Desk Manager

3 weeks ago


Portsmouth Hampshire, United Kingdom Robertson Sumner Full time

We are looking for a seasoned Service Desk Lead / IT support lead to manage service delivery, oversee SLAs, and drive continuous improvement across the support team.
You’ll be responsible for out-of-hours support and ensuring that technical issues are resolved efficiently while maintaining strong client relationships.

Key Responsibilities:
Lead the support team and ensure smooth day-to-day operations.
Manage contract delivery and compliance with SLAs.
Drive continuous service improvements across support functions.
Oversee budgets and ensure cost-effective resource allocation.
Develop and maintain strong relationships with stakeholders and suppliers.

Ideal Candidate:
ITIL Foundation certified with extensive experience in support management.
Strong leadership and team management skills.
Excellent problem-solving abilities with a customer-first mindset.
Experience in change management and service improvement processes.
Capable of managing out-of-hours support and crisis situations.

This will be two days a week in Portsmouth



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