IT Support and Service Desk Operator

2 months ago

Havant Hampshire, United Kingdom Lockheed Martin Full time

Join Lockheed Martin's Dynamic Team as a Service Desk Analyst
As a Service Desk Analyst, you'll play a crucial role in maintaining our cutting-edge computer systems and networks, troubleshooting incidents, and supporting the deployment of new software. This position will support Accounting, IT & Corporate Budgeting & Forecasting teams based in Havant.

*Monitor and maintain computer systems and networks.
Troubleshoot incidents, providing effective resolutions or escalating to specialist support teams.
Support rollouts of new software configurations.
Answer telephone calls, handle correspondence, and complete ad-hoc tasks as delegated by the leadership team.
Liaise with specialist support teams, ensuring timely incident resolution.
Provide competent out-of-hours support on a rotational basis (365 days, 24/7 shift pattern).
Manage the response of 3rd party suppliers and perform or arrange software rebuilds following system failure.
Support the deployment of software configurations and provide at-desk training for new staff.
Ensure the Service Desk management tool is consistently updated throughout incident lifecycles.

Experience with Service Management toolsets (ServiceNow/Hornbill/Remedy).
Understanding of Oracle, Unix, Linux, Windows OS, and Active Directory.
Familiarity with Networking, firewalls, and network monitoring tools.
At Lockheed Martin our employees come first and therefore your physical, mental and financial wellbeing matters to us. Diversity and inclusion are fundamental to our culture and reflect our values of doing what's right, respecting others and performing with excellence. By engaging with all our employees' diverse talents and experiences every day, we can innovate different and better, creating cutting edge solutions and unparalleled customer value.
We know that diversity of thought leads to better solutions for our customers. In addition, we are committed to inclusion of all individuals and will make reasonable adjustments to our applications process.

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