Service Desk Support Specialist
4 weeks ago
We are seeking a skilled Service Desk Support Specialist to join our team at HCLTech. As a key member of our IT support team, you will be responsible for providing high-quality technical support to our customers via phone, email, and chat.
Key Responsibilities:
- Provide hardware, software, and network problem diagnosis and resolution support over the phone
- Route problems to internal 2nd and 3rd level IT support staff
- Coordinate and manage relationships with vendors and support staff
- Administer and provide user account provisioning
- Use the Incident Management System to document and manage problems and work requests
Requirements:
- 1-3 years of Service desk, voice customer service, and support experience
- Technical Service desk or technical call center experience
- Disciplined, systematic problem-solving skills
- Hands-on work experience with Windows Operating systems, Active Directory, Exchange 2003/2007, and ITSM ticketing tools
What We Offer:
- Competitive salary
- Opportunity for career progression
- Young and vibrant team environment
- Social benefits package
- Professional on-boarding and on-going trainings
Benefits:
- A supportive, diverse, and global team with a brilliant culture
- Competitive compensation and benefits
- Great opportunities to make the role your own and upskill yourself
- Total Wellbeing is our focus
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