Service Desk Support Specialist

4 weeks ago


Havant, Hampshire, United Kingdom HCLTech Full time

We are seeking a skilled Service Desk Support Specialist to join our team at HCLTech. As a key member of our IT support team, you will be responsible for providing high-quality technical support to our customers via phone, email, and chat.

Key Responsibilities:

  • Provide hardware, software, and network problem diagnosis and resolution support over the phone
  • Route problems to internal 2nd and 3rd level IT support staff
  • Coordinate and manage relationships with vendors and support staff
  • Administer and provide user account provisioning
  • Use the Incident Management System to document and manage problems and work requests

Requirements:

  • 1-3 years of Service desk, voice customer service, and support experience
  • Technical Service desk or technical call center experience
  • Disciplined, systematic problem-solving skills
  • Hands-on work experience with Windows Operating systems, Active Directory, Exchange 2003/2007, and ITSM ticketing tools

What We Offer:

  • Competitive salary
  • Opportunity for career progression
  • Young and vibrant team environment
  • Social benefits package
  • Professional on-boarding and on-going trainings

Benefits:

  • A supportive, diverse, and global team with a brilliant culture
  • Competitive compensation and benefits
  • Great opportunities to make the role your own and upskill yourself
  • Total Wellbeing is our focus


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