Community Support Specialist
4 weeks ago
Job Summary
We are seeking a highly motivated and compassionate Community Support Specialist to join our team at Two Saints. As a Community Support Specialist, you will play a vital role in providing person-centred support to our clients, empowering them to maintain their existing tenancies and gain the life skills they require to move on to more independent living.
Main Responsibilities
- Manage a caseload of clients, working with them on a one-to-one basis to identify their needs and develop client needs assessments and risk management plans.
- Carry out housing management duties, including collecting service charges at various locations.
- Cover Health and Safety duties at various locations.
- Support clients in moving on from accommodation services to suitable options.
- MEDIATE and negotiate with existing housing providers to prevent homelessness.
- Provide advice on housing, welfare benefits, rent deposits, and household goods via various schemes.
- Assist clients with practicalities of moving to new accommodation, such as contacting energy suppliers.
- Encourage individuals to develop practical skills, such as budgeting, shopping, cooking, housework, laundry, personal health, and hygiene.
- Conduct drop-in sessions at designated locations.
- Liaise with colleges, training agencies, and employers to help clients access education, find work, or maintain benefit entitlement.
- Advise clients on appropriate agencies to contact for debt and housing issues.
- Travel and cover services across a geographical patch as required.
Requirements
- Clear verbal and written English.
- Good IT and keyboard skills.
- Polite, assertive manner, and ability to self-motivate.
- Passion for working in a client/customer-facing role.
- Knowledge of the benefits system and tenancy legislation.
- Interest and genuine concern for homelessness and related issues.
- Knowledge of voluntary and statutory agencies.
- Flexible approach to the role.
- A full driver's licence and access to your own vehicle is essential for this role.
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