IT Support Specialist
4 weeks ago
Job Summary:
We are seeking a highly skilled IT Support Specialist to join our team at HCLTech. As an IT Support Specialist, you will be responsible for providing technical support to our customers via phone, email, and chat. You will troubleshoot hardware, software, and network problems, and provide solutions to our customers.
Key Responsibilities:
- Provide technical support to customers via phone, email, and chat
- Troubleshoot hardware, software, and network problems
- Provide solutions to customers
- Coordinate and manage relationships with vendors and support staff
- Administer and provide user account provisioning
Requirements:
- 1-3 years of experience in a technical support role
- Good working knowledge of MS Office and Windows operating systems
- Ability to work flexible hours and be on call via pager
- Personal dedication to providing high quality, superior service
Preferred Qualifications:
- MCP/MSCE/MSCA or HDI CSS or Cisco certification
- ITIL knowledge of V2 or V3 especially on Service Desk, Incident, Problem, and Change Management
What We Offer:
- Competitive salary
- Opportunity for career progression
- Social benefits package
- Competitive compensation and benefits that includes up to 20 days' vacation per year, various insurances like Term life and Business Travel insurance
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