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2nd Line Support Technician

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Portsmouth Hampshire, United Kingdom Spectrum IT Recruitment Full time €35,000

Job Title: 2nd Line IT Support Technician Location: Are you an IT support technician with a passion for technology and a desire to work in a dynamic and exciting environment? We are looking for a friendly and knowledgeable 2nd Line IT Support Technician to join our supportive IT team. In this role, you will help our staff with their IT needs, focusing on more advanced and escalated issues while also lending a hand with 1st line support when needed.

Their focus is on providing exceptional products to the highest designs for worldwide companies throughout their network of partners across Europe, Asia, and the US. We pride ourselves on our expertise in a variety of markets, including industrial and instrumentation, medical, military, aerospace, automotive, and telecommunications.

As a 2nd line support technician, you will have the opportunity to learn and work with cutting-edge technologies to provide the best solutions their internal IT function. You will play a crucial role in ensuring the smooth operation of their IT systems.


Provide IT Support: Offer face-to-face and remote support to our staff, focusing on more advanced and escalated technical issues.
- Collaborate on Projects: Work with the service desk manager to improve our IT systems and infrastructure, taking on projects that interest you.
- Assist the IT team with daily tasks, contributing to a positive and efficient work environment.
- Flexible Assistance: Help with 1st line support tasks when needed, adapting to changes in workload and team needs.

IT Support Experience: Previous experience in an IT support role, especially in a 2nd line capacity.
- Technical Skills: Familiarity with Windows Server 2016 and 2022 in a hybrid environment, Office 365 (Intune, SharePoint, and Exchange), and desktop hardware.
- Networking Knowledge: Understanding of networking, including firewall configuration, VLANs, DHCP, and DNS troubleshooting.
- Strong communication and organizational skills, with a passion for helping others and providing great service.
- Bonus Skills: A competitive salary, 25 days of holiday plus bank/public holidays, and an additional 3 days off over the festive period.
- Access to our Employee Assistance Programme, a company pension scheme, life cover at 3x salary, and a company bonus scheme.