IT Support Specialist
1 month ago
We are seeking a skilled IT Support Technician to join our client's team, providing technical assistance to customers via phone, email, and in-person support within the EPoS environment.
As a 2nd Line Support Technician, you will be responsible for communicating effectively with customers, resolving their IT issues, and escalating problems when necessary.
Key Responsibilities:- Provide 1st/2nd Line technical support
- Install, upgrade, support, and troubleshoot in-house EPoS and back-office applications
- Diagnose and resolve EPoS, Windows, and networking problems to minimize downtime
- Troubleshoot network connectivity in a LAN/WAN environment
Over 1 year of experience in an IT Support Technician role is desirable. Understanding of Servers, TCP/IP, or experience using VNC is also desirable.
We offer a hybrid-working arrangement, with 2 days working from home and 3 days on-site in Portsmouth. Excellent company benefits, including Employer Pension and BUPA, are also available.
Please contact Matthew Craig at ISR Recruitment to learn more about this exciting opportunity.
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