IT Support Specialist

1 month ago


Portsmouth, Portsmouth, United Kingdom ISR Recruitment Full time £26,000 - £30,000
The Role:

We are seeking a skilled IT Support Technician to join our client's team, providing technical assistance to customers via phone, email, and in-person support within the EPoS environment.

As a 2nd Line Support Technician, you will be responsible for communicating effectively with customers, resolving their IT issues, and escalating problems when necessary.

Key Responsibilities:
  • Provide 1st/2nd Line technical support
  • Install, upgrade, support, and troubleshoot in-house EPoS and back-office applications
  • Diagnose and resolve EPoS, Windows, and networking problems to minimize downtime
  • Troubleshoot network connectivity in a LAN/WAN environment
Requirements:

Over 1 year of experience in an IT Support Technician role is desirable. Understanding of Servers, TCP/IP, or experience using VNC is also desirable.

We offer a hybrid-working arrangement, with 2 days working from home and 3 days on-site in Portsmouth. Excellent company benefits, including Employer Pension and BUPA, are also available.

Please contact Matthew Craig at ISR Recruitment to learn more about this exciting opportunity.



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