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2nd Line Technical Support Specialist

2 months ago

Hampshire, United Kingdom Spectrum IT Recruitment Full time
Job Overview

Position: 2nd Line Support Engineer

Location: Hybrid working with customer site visits

Salary: Up to £35,000 + company vehicle

Join a forward-thinking technology organization at a pivotal moment of growth. We are seeking a 2nd Line Support Engineer to enhance our customer service delivery across the UK. The ideal candidate will possess a diverse technical background, particularly in Microsoft technologies, VoIP systems, and networking.

This role involves a hybrid working model, requiring occasional travel to client locations. A valid driving license is mandatory.

Key Responsibilities:

  • Troubleshoot and resolve technical issues at a second line level across various technologies.
  • Provide on-site technical assistance while ensuring effective communication with both internal teams and clients.
  • Participate in multiple project initiatives, including server and network setups and configurations.
  • Uphold high standards of documentation, including the development of training resources for first-line support staff.
  • Manage the documentation of escalated technical issues.

Required Skills & Experience:

  • Expertise in Azure, Active Directory, Office 365, Windows Server, Microsoft SQL Server, and SharePoint.
  • Background in antivirus solutions, data backup, networking, telephony, and end-user support.
  • Strong skills in Windows operating systems and Office applications.
  • Familiarity with remote deployment, VoIP technologies, firewalls, and networking principles.
  • Exceptional communication and analytical problem-solving abilities.

We encourage interested candidates to submit their applications for consideration.