Customer Service Specialist
6 days ago
We are seeking a highly skilled and dedicated Customer Service Specialist to join our team at Arbor Education. As a key member of our support team, you will be responsible for providing exceptional customer service to our users, resolving queries and issues in a timely and professional manner.
Key Responsibilities- Provide first-line support to customers via phone, email, and webchat
- Identify and escalate any potential risks or issues to relevant teams
- Ensure queries and complaints are resolved within service level agreements (SLAs)
- Contribute to the development of FAQs and online guide materials
- Collaborate with internal teams to improve processes and systems
- Participate in feedback and improvement initiatives
- Support the scaling of our customer support operations
- Excellent communication and problem-solving skills
- Experience working in a customer-facing role
- Ability to work in a fast-paced environment
- Proficient in spoken and written English
- Experience using CRM or MIS systems (or ability to learn quickly)
Arbor Education is a leading provider of education technology solutions. We are committed to transforming the way schools work for the better, and we're looking for talented individuals to join our team.
What We Offer- A competitive salary and benefits package
- Ongoing professional development and training opportunities
- A collaborative and supportive work environment
- Flexible working arrangements
- A comprehensive wellbeing program
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