Customer Service Specialist
3 weeks ago
About the Position
- We are seeking a skilled Customer Service Specialist to become a vital part of our team, where your primary responsibilities will include managing service bookings, inspections, and repairs through phone interactions. A significant aspect of your role will involve promoting additional services.
- Delivering an exceptional customer experience is paramount, as you will engage with clients via telephone and email, while also coordinating communications with our partner dealerships.
- This role is a full-time permanent opportunity, requiring a commitment of 42.5 hours per week, Monday to Friday, with some Saturday shifts on a rotating basis.
Our Ideal Customer Service Specialist
- Possesses a warm and professional telephone demeanor.
- Has previous experience in a customer-facing role.
- Demonstrates the ability to work efficiently with accuracy and attention to detail.
- Is self-driven with effective time management capabilities.
What We Provide Our Team Members
- Alongside a stable career path, we offer a competitive remuneration package reflective of experience, with the potential to exceed £29,547.11 OTE.
- We emphasize personal development within the Vantage Motor Group through comprehensive training and support for growth.
- Enjoy 30 days of annual leave (inclusive of public holidays), which increases with service duration, along with additional benefits such as a staff vehicle scheme and a contributory pension plan.
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