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Customer Service Coordinator
2 months ago
We are seeking a highly organized and detail-oriented Technical Support Specialist to join our team at Hays Specialist Recruitment Limited. As a key member of our administrative team, you will be responsible for providing exceptional customer service and technical support to our clients.
Main Responsibilities- Respond to incoming customer inquiries via phone, email, and in-person, providing timely and accurate solutions to technical issues.
- Manage and maintain accurate records of customer interactions, including issue resolution and follow-up actions.
- Collaborate with internal teams to resolve complex technical issues and provide support for special projects.
- Develop and maintain knowledge of our products and services to effectively communicate with customers and provide technical support.
- Stay up-to-date with industry trends and best practices to continuously improve technical support services.
- High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred.
- Minimum 2 years of experience in a technical support role, preferably in a customer-facing environment.
- Excellent communication and problem-solving skills, with the ability to work effectively in a team environment.
- Proficiency in Microsoft Office and other software applications, with the ability to learn new systems and technologies quickly.
- Knowledge of SAGE software a plus, but not required.
- A competitive hourly rate, paid weekly via the agency.
- A dynamic and supportive work environment, with opportunities for professional growth and development.
- A comprehensive benefits package, including [insert benefits here].
