Customer Support Coordinator

4 weeks ago


Leeds, Leeds, United Kingdom Bennett and Game Recruitment LTD Full time £25,000 - £28,000

Bennett and Game Recruitment LTD are seeking a skilled Customer Support Coordinator to join their team. This role involves coordinating and managing service and engineers to ensure clients receive the highest level of support and care.

The ideal candidate will be comfortable on the phone and receiving regular client calls. Key responsibilities include:

  • Coordinating and managing service and engineers
  • Serving as an intermediary between Service and Customers
  • Handling administrative tasks such as preparing reports and managing Van stocks
  • Effectively assisting scheduling and coordinating services between clients and service providers
  • Maintaining accurate records and preparing reports
  • Facilitating effective communications between clients, service providers, and internal teams
  • Addressing and resolving any issues or challenges that arise in the service delivery

Previous experience working in a customer support or business coordinator position is preferred, particularly within an engineering and/or manufacturing company. Proficiency in MS Office and Smartsheet is also required. A full UK driving license is preferable.

This is a full-time position with working hours from 08:30am to 16:30pm, Monday to Friday. The role includes a holiday package and company pension scheme.


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