Optical Customer Service Specialist

3 weeks ago


Leeds, Leeds, United Kingdom Zest Business Group Full time

A reputable independent optical practice is seeking a full-time Optical Customer Service Specialist to join their team.

This establishment has been dedicated to providing exceptional eye care services to the community for over two decades, earning a stellar reputation among patients of all demographics.

Optical Customer Service Specialist - Key Responsibilities

  • Join a well-respected independent practice
  • Participate in future expansion plans for additional testing facilities and pre-screening areas
  • Oversee reception duties
  • Ensure adherence to clinical standards
  • Welcome and assist patients
  • Schedule appointments
  • Conduct pre-screening procedures
  • Make necessary adjustments to eyewear
  • Handle collections
  • Address complex patient inquiries
  • Deliver exceptional customer service
  • Collaborate within a friendly team of 5-6 members
  • Work four weekdays from 9:00 AM to 5:15 PM and Saturday mornings from 9:00 AM to 1:30 PM
  • Compensation ranging from £22,000 to £25,000 depending on experience

Optical Customer Service Specialist - Ideal Candidate

  • Previous experience as an Optical Assistant or Optical Receptionist
  • Strong customer service orientation
  • Innovative and forward-thinking
  • Personable and approachable
  • Meticulous attention to detail
  • Passion for optical fashion and current trends
  • Proactive in approach

We encourage interested candidates to submit their CV for consideration or reach out for further details.


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