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Nighttime Guest Services Leader

3 months ago

Manchester, United Kingdom Aimbridge Hospitality Full time

About the Role:

As an Overnight Operations Supervisor, you will play a crucial role in ensuring the safety and comfort of our guests during the night hours. This position requires a proactive approach to guest service and a commitment to maintaining the highest standards of hospitality.

Company Overview:

Aimbridge Hospitality EMEA is part of a global hospitality brand, managing a diverse portfolio of over 1,600 hotels and resorts worldwide. We partner with renowned brands and independent establishments, delivering exceptional experiences across the hospitality spectrum.

What We Offer:

Joining our team comes with a range of benefits, including:

  • Access to discounted rates across our hotel portfolio
  • Comprehensive employee assistance program available 24/7
  • Opportunities for career development and personal time off for significant life events
  • Volunteer days to support charitable initiatives of your choice

Your Responsibilities:

In this role, you will collaborate closely with the Night Manager to oversee the safety and security of all hotel guests and staff. Key responsibilities include:

  • Conducting regular security checks to ensure the safety of the premises
  • Performing nightly audits to finalize daily operations and coordinate with the accounts team for accuracy
  • Providing exceptional service as a representative of the hotel brand

Candidate Profile:

The ideal candidate will have a strong background in hotel operations during night shifts and a genuine passion for delivering outstanding guest experiences. A vibrant personality and a flair for hospitality are essential for success in this role.

We are excited to welcome individuals who are dedicated to upholding our brand standards and enhancing the guest experience.