Guest Services Liaison

1 month ago


Manchester, United Kingdom Alchemy Global Talent Solutions Full time
Guest Services Coordinator

We are seeking a highly skilled Guest Services Coordinator to join our team at Alchemy Global Talent Solutions. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and ensuring seamless communication with our clients and guests.

Key Responsibilities:

  • Collaborate with Guest Services Executives to develop and implement high-end guest services strategies
  • Implement the internal communication program to foster open liaison with guests
  • Support Account Managers with tasks such as hotel searches and accommodation bookings
  • Resolve client and guest maintenance issues in a timely and professional manner
  • Identify areas for process improvement and develop innovative solutions for stakeholders
  • Prepare and send accommodation extension requests and move-out instructions
  • Update property information in the internal database upon request from Account Managers

Requirements:

  • Excellent customer service skills with strong problem-solving abilities
  • Previous Guest Services experience is highly desirable
  • A positive and professional attitude with excellent communication skills
  • Ability to thrive in a fast-paced environment and remain calm under pressure
  • Proficiency in MS Office, including Word and Excel


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