Guest Services Coordinator
2 months ago
We are seeking a skilled Guest Services Executive to join our team at Alchemy Global Talent Solutions. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and driving business growth.
Key Responsibilities:
- Collaborate with other Guest Services Executives to develop and implement high-end guest services strategies
- Adopt and maintain internal communication programs to foster open liaison with guests
- Support Account Managers with various tasks, including hotel searches and accommodation bookings
- Resolve client and guest maintenance issues in a timely and professional manner
- Identify areas for process improvement and develop innovative solutions for stakeholders
- Prepare and send accommodation extension requests and move-out instructions
- Update property information in our internal database upon request from Account Managers
Requirements:
- Excellent customer service skills with the ability to problem-solve and think critically
- Previous Guest Services experience is highly desirable
- A positive and professional attitude with excellent communication skills, both written and verbal
- Ability to thrive in a fast-paced environment and remain calm under pressure
- Strong IT skills across the Microsoft suite, including Word and Excel
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