Guest Service Agent

3 months ago


Manchester, United Kingdom Trafford Hall Hotel Full time

To welcome guests in a friendly and professional manner and assist them with their seating arrangements - To take orders from guests and ensure that all orders are correctly prepared and delivered in a timely manner - To upsell food and beverage items and make recommendations to guests - To handle payments and maintain accurate cash handling procedures - To set up and clear tables and ensure that the dining areas are clean and tidy at all times - To liaise with the kitchen and bar staff to ensure that food and beverage service is coordinated and efficient - To respond to guest requests and complaints in a timely and professional manner - To maintain a good knowledge of the food and beverage menus, including allergen and dietary requirements - To adhere to all health and safety procedures and maintain a clean and safe working environment - To attend training sessions and team meetings as required

**Benefits**:

- Employee discount

Supplemental pay types:

- Bonus scheme

Work Location: In person


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