Manager of Technical Testing Operations

3 weeks ago


Swindon, Swindon, United Kingdom Royal Mail Full time

Position: Technical Testing Manager - Hybrid
Salary: Starting at £51,483, with a potential bonus of 10%, 25 days of annual leave in addition to bank holidays, and a competitive pension scheme.
Employment Type: Permanent, Full-time

This role operates in a hybrid environment, requiring occasional national travel.

About Us
At Royal Mail, we are committed to making great things happen. With a daily impact on over 71 million people and businesses, we connect every address in the UK, fostering relationships and supporting independent businesses while enhancing the efficiency of large corporations. Our mission is to empower our customers and colleagues to shape their futures.

Role Overview
Reporting to the Technical Test Lead, the Technical Testing Manager collaborates closely with Development, Design, and Project teams. Responsibilities include preparing testing artifacts aligned with the testing strategy, ensuring systems are tested according to the agreed approach and timeline, and managing test activities and results.

Key Responsibilities:

  • Oversee the management, planning, design, and execution of all testing activities, including system, integration, and user acceptance testing.
  • Accountable for risk-based test planning, including the management and mitigation of project escalations, risks, and issues.
  • Develop and confirm the scope of testing and prioritize areas accordingly.
  • Lead technical reviews and the development of testing artifacts to ensure comprehensive coverage.
  • Ensure timely delivery of any required testing artifacts and coordinate with relevant teams for live testing needs.
  • Analyze, report, and record test results and data, keeping stakeholders informed of testing progress.
  • Manage Test Engineers through both line and task management.
  • Act as a mentor, guiding team members in their professional development.
  • Provide advisory support for project expenditures related to testing activities.
  • Develop test cases to support system deployment testing approaches.
  • Conduct on-site testing for significant upgrades to sorting systems.
  • Engage effectively with internal and external stakeholders, including Original Equipment Manufacturers and Project Management Teams.

Candidate Profile
To excel in this position, candidates should demonstrate the following skills and experience:

  • Proficiency in Agile and Waterfall testing methodologies.
  • Strong background in risk-based test planning and issue management.
  • Excellent interpersonal and communication skills, capable of conveying technical knowledge to diverse audiences.
  • Familiarity with automated sorting processes and supplier testing methodologies.
  • Experience with test validation and defect management tools.
  • Ability to conduct detailed data analysis and prioritize resources effectively.
  • Self-motivated with experience in leading and managing a team of qualified test engineers.
  • Strong planning and stakeholder management skills.

Desirable Qualifications:
Experience in test-driven development, knowledge of address reading technologies, and familiarity with testing tools such as JIRA and Azure DevOps.

Additional Benefits:
Royal Mail offers a range of benefits including enhanced family support, discounts, generous sick pay, and comprehensive wellbeing services.

Your Career with Us:
At Royal Mail, we value our employees and strive to create a supportive and inclusive work environment. We are committed to innovation and sustainability, investing in technologies that improve our operations and reduce our environmental impact.

Next Steps:
The selection process will include a face-to-face or virtual interview focused on competency-based and role-specific questions.

Royal Mail is dedicated to diversity and inclusion, welcoming applications from all backgrounds.



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