Service Desk Analyst

3 hours ago

Warrington, Warrington, United Kingdom Tata Consultancy Services Full time
Job Title: Service Desk Analyst

We are seeking a highly skilled Service Desk Analyst to join our team at Tata Consultancy Services. As a Service Desk Analyst, you will be the first point of contact for providing technical support to our clients.

Key Responsibilities:
  • Provide technical support to clients via phone, email, and chat.
  • Log and manage incidents, service requests, and problems using our ITSM tool.
  • Collaborate with internal teams to resolve complex technical issues.
  • Develop and maintain knowledge articles to improve customer experience.
  • Participate in on-call rotations to ensure 24/7 support coverage.
Requirements:
  • ITIL certification.
  • Experience in a similar role, preferably in a fast-paced environment.
  • Excellent communication and problem-solving skills.
  • Ability to work in a team and prioritize tasks effectively.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.

Tata Consultancy Services is a leading IT services company that values diversity, inclusion, and employee well-being. We are committed to creating a workplace that is inclusive and respectful of all employees.

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