Aviation Account Executive

4 weeks ago

Longford, Telford and Wrekin, United Kingdom ABM UK Full time

JOB TITLE: Aviation Account Executive

LOCATION: London Heathrow Airport

WORKING HOURS: 40 hours per week

SHIFT PATTERN: 5 days a week with flexibility required

SALARY: £46,821.00 per annum

ABM UK is proud to be the preferred partner for providing Secure Cleaning and associated services to a leading airline at Terminal 3. As the largest provider of widebody Secure Clean services at Heathrow, we are expanding our dedicated team to meet the demands of our esteemed client. We are seeking talented individuals for various roles including Operations Managers, Duty Managers, Quality Managers, Team Leaders, Allocators, Drivers, and Secure Clean Operatives, with opportunities available for both day and night shifts. Join our exceptional Cabin Services team and contribute to our commitment to excellence.

ROLE OVERVIEW AND OBJECTIVE

We are in search of a proactive and results-oriented Account Executive to join our team for one of our prestigious airline partners. In this role, you will be tasked with establishing and nurturing robust relationships with our client, collaborating closely to fully comprehend their offerings and ensure we meet their expectations. You will serve as the primary liaison for our client, engaging daily with them, your team, and other internal stakeholders to deliver outstanding service within the established budgetary constraints.

KEY RESPONSIBILITIES

  • Develop a comprehensive understanding of key customer needs and requirements.
  • Enhance relationships by consistently proposing solutions that align with their objectives.
  • Ensure timely delivery of the correct products and services to customers.
  • Act as the communication bridge between key customers and internal teams.
  • Address any issues and challenges faced by customers, managing complaints to maintain trust.
  • Support the operations team in achieving monthly service level agreements, focusing on quality, safety, and timely delivery.
  • Oversee daily client communication and ongoing relationships.
  • Guide and mentor teams to provide high-quality service.
  • Review operational reports and complaints, addressing them as necessary.
  • Monitor and respond to health and safety reports.
  • Investigate performance issues that may lead to delays and quality concerns.
  • Drive continuous improvement in service delivery methodologies, equipment, and standard operating procedures.
  • Participate in regular meetings with clients.
  • Encourage and promote innovation throughout operations.
  • Manage the ordering of supplies and equipment for operations.
  • Coordinate with the laundry provider to ensure adequate supply.
  • Ensure compliance with airport and airline requirements by teams.
  • Conduct quality audits.
  • Engage in daily operational discussions with the client.
  • Prepare and present accurate financial reports to stakeholders.
  • Collaborate with clients to ensure accurate billing and resolve discrepancies.
  • Maintain strong relationships with clients and internal stakeholders.

HEALTH & SAFETY RESPONSIBILITIES

  • Adhere to company policies and procedures at all times.
  • Report any apparent deficiencies in work systems or equipment that may jeopardize service delivery or pose risks to health and safety.
  • Utilize all work equipment and personal protective equipment properly, following training received.
  • Communicate any issues or training needs to your line manager or through the incident reporting system.

NOTE

This job description is intended to provide an overview of the role and the range of duties involved. Specific tasks and objectives will be agreed upon with the post holder throughout their employment. The job description may be modified periodically by the company to reflect changes in the role or business needs.

REQUIRED SKILLS AND EXPERIENCE

  • Strong analytical and problem-solving capabilities.
  • Proficiency in reporting tools.
  • Excellent communication and interpersonal skills.
  • Attention to detail and accuracy.
  • Ability to work independently and collaboratively within a team.
  • Strong organizational and time management abilities.
  • Proficiency in MS Office applications, particularly Excel.
  • Prior experience in an account management role within the aviation sector is preferred.

Benefits

We are pleased to offer a comprehensive range of benefits, including:

  • 24/7 access to a UK-based GP for you and your immediate family.
  • Mental health support and life event counseling.
  • Wellness programs to promote fitness.
  • Financial and legal assistance.
  • Cycle to work scheme.
  • Access to Lifeworks, our innovative employee app, which provides:
  • Discounts, gift cards, cashback, and exclusive offers.
  • Resources and tools on various topics including health, finance, and work.
  • Urgent support services in crisis situations.

For more information about ABM's benefits, please visit our careers page.

ABOUT US

ABM is a leading provider of integrated facility services, dedicated to creating cleaner, healthier, and more sustainable environments. We offer a wide range of essential services that enhance the spaces that matter most, including cleaning, engineering, parking, energy solutions, HVAC, security, and more. With a workforce of over 10,000 in the UK, we proudly service iconic sites across the country. For further details, please visit our website.

ABM is committed to promoting diversity and inclusion in employment practices, ensuring equal opportunities regardless of age, disability, gender, race, religion, or any other status. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.

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