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Central Referral Unit Coordinator

2 months ago

Dover, Kent, United Kingdom Kent Community Health NHS Foundation Trust Full time

About the Role

We are seeking a highly skilled and motivated individual to join our team as a Central Referral Unit Coordinator. As a key member of our Adult Health Improvement Central Access Team, you will be responsible for providing exceptional customer service and ensuring that our clients receive the best possible care.

Key Responsibilities

  • Provide initial assessments and signpost clients to the most appropriate services
  • Handle inbound and outbound calls from members of the public and healthcare professionals
  • Ensure a high level of customer care is always provided
  • Escalate calls when required
  • Attend and contribute to team meetings
  • Build relationships with colleagues to enhance the team working environment

Requirements

  • Level 3 qualification or equivalent experience
  • Administrative experience
  • Team working experience
  • Use of IT packages

What We Offer

We offer a competitive salary, generous pension scheme, and annual leave entitlement. We also provide full induction training, regular coaching, and the support and encouragement needed to help you succeed in your role.

About Us

Kent Community Health NHS Foundation Trust is a leading provider of community health services in Kent. We are committed to delivering high-quality patient care and excellent services to improve the health of our communities. We pride ourselves on being a diverse and inclusive organization, and we welcome applications from people with varied backgrounds, perspectives, and experiences.