Central Referral Unit Co-Ordinator
4 weeks ago
Job summary
Are you looking for a rewarding career path where you can make a difference? If so, KCHFT would like to hear from you As a TeamAdviser/administrator within the Adult Health Improvement Central Access Team, you're the first point of contact for our our clients contact our service, you'll be the voice at the end of the line. It'll be up to you to assess their needs and sign postthem to the most appropriate service. What will the role involve?o Handling/ making inbound and outbound calls from members of the public and healthcare professionalso Providing appropriate responses and advice to clientso Ensuring a high level of customer care is always providedo Escalating calls when requiredo Attend and contribute to team meetingso Build relationships with colleagues to enhance the team working environment
Main duties of the job
Previous experience is welcome but not essential just a willingness to learn and respond well to feedback. We provide full inductiontraining, regular coaching and the support and encouragement needed to get you off to the best start. We also offer a generous NHSpension, annual leave entitlement and a competitive pay framework to progress through. This role is based between the Cairn RyanCentre in Dover and home- , if you're customer focused, empathetic and up for a new challenge then we would love to hear from you
Please note, this vacancy does not meet the criteria for skilled worker sponsorship. Therefore, we are unable to accept applications from candidates that cannot provide documentary evidence of right to work in the United Kingdom.
About us
Rated 'outstanding' by the CQC, we've got a passion for delivering high standards of patient care and excellent services to improve the health of our communities. To do this we need outstanding people who share our values compassionate Aspirational Responsive Excellent
We know a commitment to equity, diversity and inclusion leads to better patient care and a happier workforce. We pride ourselves in being diverse and welcome applications from people with varied backgrounds, perspectives and experiences
We ask for information about your protected characteristics on our application forms. This isn't visible to anyone involved with shortlisting or interviewing you, except when you choose to be considered under the guaranteed interview scheme due to disability. Short listers will see two ticks alongside your application to ensure they apply the principles of the scheme to your submission
The data we collect helps us to ensure we are attracting diversity in our applicants, that all our colleagues have equitable access to career opportunities and supports us on our journey to being a Great Place to Work
As a flexible working friendly organisation, we want you to be able to work in a way that is best for us, for our patients and for you. Talk to us about a flexible working arrangement that won't involve sacrificing time for personal interests or family commitments. We'll support you to work flexibly in a way that will suits us both
See where you can go with KCHFTcareer pathways
Job description
Job responsibilities
The job description and person specification gives you all the information you need about this role. Please look carefully at the criteria in the person specification and tell us what you have done that shows you meet this in your application. If you need an application form in an alternative format please let our recruitment team know. All information you supply on your application should, to the best of your knowledge, be true and accurate.
Still have questions? The recruiting manager would love to hear from you, their contact details can be found in the job advert.
We can get a lot of applications for some roles so to be in with the best chance of being shortlisted please make sure you apply as soon as possible. A vacancy may close early if there is a lot of interest in the job.
At KCHFT we strongly encourage colleagues in clinical and non-clinical roles who have direct or social contact with patients to be fully vaccinated. In this way we will be doing all we can to ensure your safety and that of your colleagues and the patients we serve.
Find out more about the community difference here.
Good luck We cant wait to meet you and welcome you to #teamKCHFT, #cometocommunity.
Person Specification
Qualifications
Essential
Level 3 Qualification or Equivalent Experience
Desirable
Handling Confidential information
Experience
Essential
Administrative experience
Desirable
Supervision Experience
Experience
Essential
Team working
Desirable
Customer Service
Knowledge
Essential
Use of IT packages-
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