Contract Administrator

3 days ago

Portsmouth, Portsmouth, United Kingdom Corrigenda Group Limited Full time
Job Description

**Job Summary:**

We are seeking a highly organized and customer-focused Contract Administrator to join our team at Corrigenda Group Limited. As a Contract Administrator, you will be responsible for coordinating and managing customer service requests, acting as the first point of contact for clients, and providing exceptional customer service.

Key Responsibilities:

  • **Initial Handling and Logging of Client Requests:**
    • Receive and log various client requests via online portals, email, or other communication channels.
  • **Customer Service and Support:**
    • Respond to client inquiries in a timely and professional manner, providing accurate and helpful information.
    • Escalate complex issues to senior team members or management as needed.
  • **Contract Administration:**
    • Generate jobs on the Corrigenda CAFM system, ensuring accurate and timely completion.
    • Collaborate with contract managers and engineers to ensure effective communication and project delivery.
  • **Administrative Tasks:**
    • Process and input worksheet information correctly onto our system.
    • Update client portals and maintain accurate records.
    • Assist with arranging site access and appointment bookings with clients.
  • **Continuous Improvement:**
    • Contribute to implementing new working methods and processes.
    • Participate in continuous improvement initiatives to enhance customer service and operational efficiency.

Requirements:

  • **Previous Experience:**
    • Previous experience working in a front-line customer advisor or helpdesk role.
  • **Skills and Qualifications:**
    • Excellent written and verbal communication skills.
    • Ability to achieve high levels of customer satisfaction.
    • Attention to detail and IT literacy.
    • A minimum of C/4 grade in English and Math (or equivalent).

Benefits:

  • Competitive salary.
  • 31 days' annual holiday (inclusive of Bank Holidays).
  • BUPA Cashplan.
  • Enrolment into our pension scheme.
  • Employee Assistance Programme.
  • Refer a friend reward scheme.
  • Onsite parking.
  • Health and wellbeing staff discount website through BUPA.

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