Senior Contract Administrator

2 months ago

Portsmouth, Portsmouth, United Kingdom Corrigenda Group Limited Full time
Job Description

Job Title: Senior Contract Administrator

Company: Corrigenda Group Limited

Location: Based in our office

Job Type: Full-time

Hours: 40 hours per week

Job Type: Permanent

About the Role

We are seeking a highly skilled and experienced Senior Contract Administrator to join our team. As a Senior Contract Administrator, you will be responsible for the coordination and management of customer service requests and driving through efficiencies, while ensuring exceptional communication with our clients and internal team members.

Key Responsibilities:

  1. Client Database Management: Ensure that client database systems are correctly updated with progress of jobs and the information we are providing is accurate.
  2. Aged Jobs Management: Manage aged jobs, communicating with the Management team to ensure all jobs are in progress and updating the client frequently.
  3. Client Relationship Building: Build strong relationships with clients in relation to processes and administration for their contracts.
  4. Communication and Collaboration: Encourage effective communication between management, helpdesk staff, and other colleagues within the business.
  5. Purchase Order Management: Chase outstanding purchase orders from the client, providing updates to the client and the Contract Management team.
  6. Reporting: Produce the monthly/quarterly client reports.
  7. Contract Performance Monitoring: Ensure contract KPI and SLA's are being met and identify any shortfalls to the appropriate Contract Manager.
  8. Subcontractor Management: Proactively work with subcontractors to obtain updates and scheduled attendance dates and ensure this is recorded accurately within the systems.
  9. Request Management: Raise requests from the client within the system and progress them appropriately.
  10. Customer Feedback: Seek and respond to customer feedback.
  11. Helpdesk Support: Ensure helpdesk phone calls are being answered promptly.
  12. Team Support: Work closely with the Business Support Manager to run performance stats for the administration team and discuss improvement areas.
  13. Mentorship: Be an escalation point for the helpdesk team with any administration/contract related queries and act as a mentor to any apprentices within the administration team.
  14. Process Improvement: Expected to offer suggestions for any noted process improvements and develop new procedures.
  15. System Support: Be a systems super user – providing support and training to the team.
  16. Team Morale: Establish high morale, passion, and enthusiasm within the team including engineers.
  17. Team Coverage: Work with the Business Support Manager to ensure the helpdesk team have cover at all times and can function normally to cover periods of sickness and holiday.
  18. Administrative Duties: General administrative duties.
Requirements

Experience: Experience of service delivery with a high level of customer service focus.

Communication Skills: Ability to communicate at all levels.

Flexibility and Proactivity: Flexible attitude and proactive nature, with the ability to prioritise workload.

Written and Verbal Communication: Excellent written and verbal communication skills.

Teamwork: Able to work both independently and as part of a team.

Attention to Detail: Attention to detail.

Technical Skills: Ability to use, and guide others on Microsoft operating systems, Microsoft Office applications (Excel, Outlook, PowerPoint, Visio, and Word).

Package:

Salary: Competitive salary.

Annual Bonus: Discretionary company performance-related annual bonus.

Holidays: 31 days' annual holiday (inclusive of Bank Holidays).

Benefits: BUPA Cashplan, enrolment into our pension scheme, continuous training and development, employee assistance programme, refer a friend reward scheme, health and wellbeing staff discount website through BUPA.

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