Senior Contract Administrator
1 month ago
Key Responsibilities Include:
* Ensure client database systems are correctly updated with progress of jobs and accurate information.
* Manage aged jobs, communicating with the management team to ensure all jobs are in progress and updating the client frequently.
* Build strong relationships with clients in relation to processes and administration for their contracts.
* Encourage effective communication between management, helpdesk staff, and other colleagues within the business.
* Chase outstanding purchase orders from the client, providing updates to the client and the Contract Management team.
* Produce the monthly/quarterly client reports.
* Ensure contract KPI and SLA's are being met and identify any shortfalls to the appropriate Contract Manager.
* Proactively work with subcontractors to obtain updates and scheduled attendance dates and ensure this is recorded accurately within the systems.
* Raise requests from the client within the system and progress them appropriately.
* Seek and respond to customer feedback.
* Ensure helpdesk phone calls are being answered promptly.
* Work closely with the Business Support Manager to run performance stats for the administration team and discuss improvement areas.
* Be an escalation point for the helpdesk team with any administration/contract related queries.
* Act as a mentor to any apprentices within the administration team.
* Expected to offer suggestions for any noted process improvements and develop new procedures.
* Be a systems super user - providing support and training to the team.
* Establish high morale, passion, and enthusiasm within the team including engineers.
* Work with the Business Support Manager to ensure the helpdesk team have cover at all times and can function normally to cover periods of sickness and holiday.
* General administrative duties.
Requirements:
* Experience of service delivery with a high level of customer service focus.
* Ability to communicate at all levels.
* Flexible attitude and proactive nature, with the ability to prioritise workload.
* Excellent written and verbal communication skills.
* Able to work both independently and as part of a team.
* Attention to detail.
* Ability to use, and guide others on Microsoft operating systems, Microsoft Office applications (Excel, Outlook, PowerPoint, Visio, and Word).
What We Offer:
* Competitive salary.
* Discretionary company performance related annual bonus.
* 31 days' annual holiday (inclusive of Bank Holidays).
* BUPA Cashplan.
* Enrolment into our pension scheme.
* Continuous training and development.
* Employee Assistance Programme.
* Refer a friend reward scheme.
* Health and wellbeing staff discount website through BUPA.
If you are a motivated and experienced professional looking for a new challenge, please submit your application.
We are an equal opportunities employer and welcome applications from all qualified candidates.
Please note that we do not accept applications from recruitment agencies.
We look forward to hearing from you.
Best regards,
Corrigenda Group Limited."
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