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Senior Contract Administrator

2 months ago

Portsmouth, Portsmouth, United Kingdom Corrigenda Group Limited Full time
Senior Contract Administrator Opportunity

We are seeking a highly skilled Senior Contract Administrator to join our team at Corrigenda Group Limited. As a key member of our administration team, you will play a vital role in the successful running of our local maintenance contract with the University of Portsmouth.

Key Responsibilities:

  1. Ensure accurate and timely updates to client database systems, maintaining the highest level of data integrity.
  2. Manage aged jobs, collaborating with the Management team to ensure all tasks are progressing and communicating regularly with clients.
  3. Develop and maintain strong relationships with clients, providing exceptional administration support for their contracts.
  4. Facilitate effective communication between management, helpdesk staff, and colleagues, ensuring seamless collaboration.
  5. Proactively chase outstanding purchase orders from clients, providing updates to both clients and the Contract Management team.
  6. Prepare and deliver monthly/quarterly client reports, highlighting key performance indicators and service level agreements.
  7. Monitor and ensure contract KPIs and SLAs are met, identifying areas for improvement and escalating to the Contract Manager as necessary.
  8. Work closely with subcontractors to obtain updates and scheduled attendance dates, ensuring accurate recording within systems.
  9. Process client requests within the system, progressing them efficiently and effectively.
  10. Seek and respond to customer feedback, ensuring a high level of client satisfaction.
  11. Ensure helpdesk phone calls are answered promptly, providing a positive first impression for clients.
  12. Collaborate with the Business Support Manager to analyze performance statistics for the administration team, identifying areas for improvement and implementing changes.
  13. Act as an escalation point for the helpdesk team, addressing administration and contract-related queries.
  14. Provide mentorship to apprentices within the administration team, supporting their development and growth.
  15. Contribute to process improvements, suggesting new procedures and developing them in collaboration with the team.
  16. Serve as a systems super user, providing support and training to the team on Microsoft operating systems and applications.
  17. Foster a positive and motivated team environment, promoting high morale and enthusiasm among team members.
  18. Work with the Business Support Manager to ensure the helpdesk team has adequate coverage during periods of sickness and holiday.
  19. Perform general administrative duties as required.

Requirements:

  1. Proven experience in service delivery with a strong customer service focus.
  2. Excellent communication skills, with the ability to interact effectively at all levels.
  3. A flexible and proactive attitude, with the ability to prioritize workload and adapt to changing circumstances.
  4. Strong written and verbal communication skills, with the ability to guide others on Microsoft operating systems and applications.
  5. Able to work independently and as part of a team, with a high level of attention to detail.

Package:

  1. Competitive salary.
  2. Discretionary company performance-related annual bonus.
  3. 31 days' annual holiday (inclusive of Bank Holidays).
  4. BUPA Cashplan.
  5. Enrolment into our pension scheme.
  6. Continuous training and development opportunities.
  7. Employee Assistance Programme.
  8. Refer a friend reward scheme.
  9. Health and wellbeing staff discount website through BUPA.