Customer Success Manager

5 days ago

London, Greater London, United Kingdom Paper Run Full time
About the Role

We are seeking a highly skilled Customer Success Manager to join our team at Paper Run. As a key member of our customer-facing team, you will play a crucial role in ensuring the success of our clients.

Key Responsibilities
  • Own the customer onboarding process, ensuring seamless integration with their systems, including eCommerce platforms like Shopify and CDPs and email marketing platforms like Klaviyo.
  • Act as the primary point of contact for customers, managing accounts and driving long-term client success.
  • Help clients design, test, and measure the impact of new and existing flows using our live reporting dashboards.
  • Identify opportunities for upselling and cross-selling additional services.
Requirements
  • 2+ years of experience in customer success, account management, or onboarding within the eCommerce or marketing technology space.
  • Familiarity with marketing automation tools and processes.
  • Experience working with eCommerce/DTC brands or digital marketing agencies preferred.
About Paper Run

Paper Run is a fast-growing, innovative company disrupting the marketing automation space. We offer a significant opportunity for career growth as we scale.

This role is offered remotely (across any country) or onsite in our London offices.

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