Customer Success Manager
4 hours ago
Enfuce is a leading payment processor that delivers cutting-edge debit, prepaid, and credit card solutions across Europe and globally. As a Senior Manager, Customer Success Management, you will play a pivotal role in ensuring the success, retention, growth, and advocacy of our customer base.
Key Responsibilities:- Lead, mentor, and develop a team of Customer Success Managers to deliver exceptional service and meet key performance metrics.
- Continuously improve customer success processes, leveraging best practices and technology to enhance efficiency and scalability.
- Work closely with Sales, Product, and other departments to ensure a unified approach to customer success and address systemic issues.
- Analyse customer data to track key metrics, such as customer health scores, NPS, and CSAT, and use insights to drive strategic decisions.
- Serve as a customer advocate within the company, ensuring customer feedback is considered in product development and strategic planning.
- 6-8 years of experience in customer success, account management, or a related role, with at least 4-5 years in a leadership or management position.
- Strong leadership and team management skills, with a proven ability to develop and motivate high-performing teams.
- Strategic thinker with a data-driven approach to decision-making and problem-solving.
- Proficiency in customer success software (e.g., Salesforce, Zendesk, Thoughtspot).
- Excellent compensation package, including salary and a stock option program to share the success.
- Flexible working hours and location.
- A modern workplace where remote working is considered.
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Customer Success Manager
3 days ago
London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time £44,000 - £47,000Customer Success ManagerWe are seeking a highly skilled Customer Success Manager to join our team at ABR Talent, a specialist recruitment partner supporting start-up and scale-up SaaS businesses. As a Customer Success Manager, you will be responsible for managing a book of circa 20 accounts, worth c.£Key Responsibilities:Adopting a strategic, high-touch...
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Customer Success Manager
3 days ago
London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time £44,000 - £47,000Customer Success ManagerWe are seeking a highly skilled Customer Success Manager to join our team at ABR Talent, a specialist recruitment partner supporting start-up and scale-up SaaS businesses. As a Customer Success Manager, you will be responsible for managing a book of circa 20 accounts, worth c.£Key Responsibilities:Adopting a strategic, high-touch...
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Customer Success Manager
3 days ago
London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at ABR Talent, a specialist recruitment partner supporting start-up and scale-up SaaS businesses.Key ResponsibilitiesManage a book of circa 20 accounts worth c.£600k ARR, adopting a strategic, high-touch Customer Success approach.Co-ordinate customers' onboarding and...
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Customer Success Manager
3 days ago
London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at ABR Talent, a specialist recruitment partner supporting start-up and scale-up SaaS businesses.Key ResponsibilitiesManage a book of circa 20 accounts worth c.£600k ARR, adopting a strategic, high-touch Customer Success approach.Co-ordinate customers' onboarding and...
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Customer Success Manager
7 days ago
London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at ABR Talent, a specialist recruitment partner supporting start-up and scale-up SaaS businesses. As a key member of our team, you will be responsible for driving maximum client satisfaction and retention across a portfolio of 40+ client accounts.Key...
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Customer Success Manager
7 days ago
London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at ABR Talent, a specialist recruitment partner supporting start-up and scale-up SaaS businesses. As a key member of our team, you will be responsible for driving maximum client satisfaction and retention across a portfolio of 40+ client accounts.Key...
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Customer Success Manager
6 days ago
London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at ABR Talent, a specialist recruitment partner supporting start-up and scale-up SaaS businesses. As a key member of our Customer Success team, you will be responsible for driving client satisfaction and retention across a portfolio of mid-market and larger level...
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Customer Success Manager
6 days ago
London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at ABR Talent, a specialist recruitment partner supporting start-up and scale-up SaaS businesses. As a key member of our Customer Success team, you will be responsible for driving client satisfaction and retention across a portfolio of mid-market and larger level...
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Bilingual Customer Success Manager
1 week ago
London, Greater London, United Kingdom ACCS - ARES Customer Care Solutions GmbH Full timeCustomer Success ManagerAt ACCS - ARES Customer Care Solutions GmbH, we're revolutionizing the industry with innovative solutions. Our mission is to empower SaaS companies to manage security compliance, security audits, and enterprise procurement security diligence with ease. We're a growing team based in New York, expanding our presence in the United...
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Bilingual Customer Success Manager
1 week ago
London, Greater London, United Kingdom ACCS - ARES Customer Care Solutions GmbH Full timeCustomer Success ManagerAt ACCS - ARES Customer Care Solutions GmbH, we're revolutionizing the industry with innovative solutions. Our mission is to empower SaaS companies to manage security compliance, security audits, and enterprise procurement security diligence with ease. We're a growing team based in New York, expanding our presence in the United...
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Customer Success Manager
2 weeks ago
London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeAbout the Role:We are seeking an experienced Customer Success Manager to join our team at ABR Talent, a specialist recruitment partner supporting start-up and scale-up SaaS businesses. As a Customer Success Manager, you will be responsible for driving customer satisfaction and retention across a portfolio of mid-market and larger level accounts.Key...
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Customer Success Manager
2 weeks ago
London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeAbout the Role:We are seeking an experienced Customer Success Manager to join our team at ABR Talent, a specialist recruitment partner supporting start-up and scale-up SaaS businesses. As a Customer Success Manager, you will be responsible for driving customer satisfaction and retention across a portfolio of mid-market and larger level accounts.Key...
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Customer Success Manager
2 weeks ago
London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at ABR Talent, a specialist recruitment partner supporting start-up and scale-up SaaS businesses. As a Customer Success Manager, you will be responsible for driving growth and retention for our clients, working closely with our CSM team to deliver exceptional customer...
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Customer Success Manager
2 weeks ago
London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at ABR Talent, a specialist recruitment partner supporting start-up and scale-up SaaS businesses. As a Customer Success Manager, you will be responsible for driving growth and retention for our clients, working closely with our CSM team to deliver exceptional customer...
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Customer Success Manager
2 weeks ago
London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at ABR Talent, a specialist recruitment partner supporting start-up and scale-up SaaS businesses. As a Customer Success Manager, you will be responsible for managing a portfolio of clients and driving growth through upsell and adoption.Key ResponsibilitiesManage a book of...
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Customer Success Executive
2 weeks ago
London, Greater London, United Kingdom ACCS - ARES Customer Care Solutions GmbH Full timeAbout the RoleWe are seeking a highly motivated and tech-savvy Customer Success/Account Manager to join our growing team at ACCS - ARES Customer Care Solutions GmbH. As a key member of our Customer Success Team, you will be responsible for building and maintaining strong relationships with our clients, identifying opportunities for growth, and delivering...
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Customer Success Executive
2 weeks ago
London, Greater London, United Kingdom ACCS - ARES Customer Care Solutions GmbH Full timeAbout the RoleWe are seeking a highly motivated and tech-savvy Customer Success/Account Manager to join our growing team at ACCS - ARES Customer Care Solutions GmbH. As a key member of our Customer Success Team, you will be responsible for building and maintaining strong relationships with our clients, identifying opportunities for growth, and delivering...
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Customer Success Manager
3 weeks ago
London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time**About the Role**This is a total accountability Customer Success position where you will be involved in everything from onboarding, through to renewal, adoption and account growth.You will own your accounts entirely and work closely with support, sales, product and engineering to drive maximum client satisfaction and retention.**Key Performance...
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Customer Success Manager
3 weeks ago
London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time**About the Role**This is a total accountability Customer Success position where you will be involved in everything from onboarding, through to renewal, adoption and account growth.You will own your accounts entirely and work closely with support, sales, product and engineering to drive maximum client satisfaction and retention.**Key Performance...
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Customer Success Manager
2 weeks ago
London, Greater London, United Kingdom Caselton Clark Full timeAbout the RoleCaselton Clark is seeking a highly skilled Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for managing and delivering client campaigns to ensure the success and satisfaction of our customers.Key ResponsibilitiesClient Campaign Management: Develop and manage schedules of activity for each client...