Corporate Client Relationship Executive

3 weeks ago


Cheadle, Staffordshire, United Kingdom Together Full time
Job Overview

As a Corporate Relationship Manager, your primary responsibility will be to provide exceptional service to clients and key stakeholders throughout the loan and portfolio management journey. You will handle both incoming and outgoing inquiries from clients at various stages of the lending process by conducting regular meetings and calls to assess their financial performance, requirements, and expectations, while also identifying potential business opportunities.

Your duties will include managing Corporate Portfolio clients. As a Corporate Recovery Manager, your key responsibilities will involve:

  • Ensuring positive customer outcomes through effective dialogues that aim to comprehend a client's situation and propose the most suitable sustainable solutions.
  • Proactively overseeing assigned corporate portfolio accounts by recognizing credit risks and escalating issues for consideration of appropriate solutions.
  • Utilizing effective listening and questioning techniques to uncover the underlying causes of a client's financial circumstances and collaborating with them to identify the best solutions.
  • Providing daily support to all Corporate Portfolio Directors concerning general portfolio management.
  • Collaborating with Corporate Recoveries to guarantee timely escalation of non-performing cases.
Qualifications

Essential Skills

  • Outstanding customer service and communication abilities, with a strong commitment to reducing customer effort.
  • A comprehensive understanding of what constitutes a favorable customer outcome.
  • Solid knowledge of regulations related to arrears management.
  • An empathetic approach towards clients, characterized by active listening and effective questioning, along with a strong awareness of business objectives.
  • A collaborative team player who works flexibly within their team and across the organization to achieve business goals.
Additional Information

Benefits of Working at Together

  • 26 days of annual leave, plus a day off for your birthday (increasing with service to 30 days), in addition to public holidays.
  • Options to buy and sell holidays.
  • Discretionary annual bonus.
  • Matched pension contributions.
  • Life insurance coverage.
  • Critical illness protection.
  • Health cash plan.
  • Private medical insurance.
  • Complimentary access to company holiday homes.
  • Travel season ticket loans.
  • Cycle to work scheme.
  • Free access to local gyms.
  • Discounts at local bars and restaurants.

Together Money values diversity and inclusion, proudly standing as an equal opportunity employer. We not only welcome differences but celebrate and support them, valuing our colleagues for who they are. We are dedicated to building a team that reflects a variety of backgrounds, perspectives, and skills.

We prioritize your experience with us at Together. If you require any reasonable adjustments to enhance your experience, please inform us, and we will do our utmost to accommodate your needs.

Please note that all successful candidates will undergo relevant employment reference, financial, and criminal record checks.



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