Corporate Client Relationship Executive

3 weeks ago

Cheadle, Staffordshire, United Kingdom Together Full time
Job Overview

As a Corporate Relationship Manager, your primary focus will be on providing exceptional service to clients and key stakeholders throughout the loan and portfolio management lifecycle. You will handle both incoming and outgoing inquiries from clients at various stages of the lending process by conducting regular meetings and calls to assess their financial performance, requirements, and expectations, while also identifying potential business opportunities.

Your responsibilities will include managing a portfolio of corporate clients, ensuring their needs are met effectively.

As a Corporate Recovery Manager, your role will encompass the following:

  • Facilitating positive customer outcomes through meaningful conversations that aim to understand a client's situation and provide suitable, sustainable solutions.
  • Proactively managing assigned corporate portfolio accounts by identifying credit risks and escalating issues to explore potential solutions.
  • Utilizing effective listening and questioning techniques to comprehend the underlying causes of a client's financial circumstances and collaborating with them to find appropriate resolutions.
  • Offering daily support to all Corporate Portfolio Directors regarding general portfolio management.
  • Engaging with Corporate Recoveries to ensure timely escalation of non-performing accounts.
Qualifications

Essential Skills

  • Outstanding customer service and communication abilities, with a strong commitment to minimizing customer effort.
  • A thorough understanding of what constitutes a favorable customer outcome.
  • Solid knowledge of regulations pertaining to arrears management.
  • An empathetic approach to clients, characterized by active listening and effective questioning, alongside a strong awareness of business objectives.
  • A collaborative team player who works flexibly within their team and across the organization to achieve business goals.
Additional Information

Benefits of Working at Together

  • 26 days of vacation, plus a day off for your birthday (increasing with tenure to 30 days), in addition to public holidays.
  • Options to buy and sell holidays.
  • Discretionary annual bonus.
  • Matched pension contributions.
  • Life insurance coverage.
  • Critical illness protection.
  • Health cash plan.
  • Private medical insurance.
  • Complimentary access to company holiday homes.
  • Travel season ticket loans.
  • Ride to work scheme.
  • Free access to local gym facilities.
  • Discounts at local bars and restaurants.

Together Money is committed to diversity and inclusion, proudly maintaining an equal opportunity workplace. We not only welcome differences but celebrate and support them, valuing our colleagues for who they are. We strive to build a team that reflects a variety of backgrounds, perspectives, and skills.

We are dedicated to ensuring you have a positive experience with us at Together. If you require any reasonable adjustments to facilitate your experience, please inform us, and we will do our utmost to assist you.

Please note that all successful candidates will undergo relevant employment reference, financial, and criminal record checks.

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