Senior Customer Engagement Manager

3 weeks ago


Birmingham, Birmingham, United Kingdom Pharma Targeting Full time

The successful applicant will possess the ability to accurately assess the requirements of both prospective and existing clients to facilitate their success with our offerings. This will involve fostering effective communication with clients and collaborating with internal teams to better comprehend and address any challenges faced by the customers.

Key Responsibilities

  • Collaborate across various departments within the organization to ensure all stakeholders are aligned with the customers' success initiatives.
  • Establish and nurture relationships with clients to gain deeper insights into their needs and objectives.
  • Conduct on-site visits to clients to uncover potential growth opportunities within our solutions.
  • Oversee all reporting related to the status and health of client accounts.

Required Qualifications

  • Demonstrated experience in account management.
  • Strong communication skills and experience in client-facing roles.
  • Willingness and capability to travel as necessary.
  • A minimum of 8 years in client interfacing roles.


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