Customer Engagement Specialist

2 months ago

Birmingham, Birmingham, United Kingdom Midland Heart Full time

About the Role

At Midland Heart, we're committed to delivering exceptional customer experiences. As a Customer Communications Officer, you'll play a vital role in crafting and implementing innovative communication strategies that engage and inform our customers.

Key Responsibilities

  • Develop and execute high-quality content across various customer channels, including print, digital, and social media.
  • Collaborate with the Customer Communications Manager to create and implement marketing campaigns that increase brand awareness, engagement, and accessibility.
  • Provide a consistent and responsive presence, adapting to trends in customer behavior and supporting the delivery of our Customer Communication Strategy.
  • Work closely with the comms team to develop creative marketing campaigns that showcase our brand and values.

What We're Looking For

  • Experience in delivering and managing innovative and engaging campaigns.
  • A creative flair, keen eye for detail, and ability to communicate with diverse audiences in a large and complex organization.
  • Strong project management skills, with the ability to prioritize multiple communications projects and advise colleagues on all levels.

About Midland Heart

We're a large and ambitious housing organization dedicated to providing more people with an affordable place to call home. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people, but in return, you can be assured of a great place to work, where you'll be well rewarded and where great people can succeed.

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