Customer Engagement Specialist

2 weeks ago


Birmingham, Birmingham, United Kingdom Babington Full time
About the Role

We are seeking an experienced Customer Engagement Consultant to join our team at Babington. As a key member of our Customer Engagement team, you will play a vital role in developing and implementing our customer engagement strategy, driving business growth and revenue through a solution-based and consultative sales approach.

Key Responsibilities
  • Develop and maintain strong relationships with existing customers, identifying opportunities for growth and expansion.
  • Identify and pursue new business opportunities, working closely with the Head of Customer Engagement and the wider Customer Engagement team.
  • Develop and implement sales strategies to achieve revenue targets and KPIs.
  • Collaborate with internal stakeholders to ensure seamless delivery of customer solutions.
  • Stay up-to-date with industry trends and developments, ensuring Babington remains at the forefront of customer engagement and sales best practices.
Requirements
  • Minimum 12 months' experience in a sales or account management role, with a proven track record of meeting or exceeding targets and KPIs.
  • Strong understanding of the UK apprenticeship landscape, including funding, standards, and regulatory requirements.
  • Proficient in using a CRM package to record and manage customer interactions and sales activities.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
  • Ability to work independently and as part of a team, with a flexible approach to working hours and travel.
What We Offer
  • Competitive salary and benefits package.
  • Opportunities for professional development and growth.
  • Flexible working hours and remote working options.
  • Access to a range of employee benefits, including a Bupa healthcare plan and employee mortgage service.


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