Customer Engagement Specialist

3 weeks ago


Birmingham, Birmingham, United Kingdom Babington Full time
Customer Engagement Consultant

Babington is seeking an experienced Customer Engagement Consultant to join our team. As a key member of our Customer Engagement team, you will play a crucial role in developing and executing our customer engagement strategy, driving business growth, and delivering exceptional customer experiences.

Key Responsibilities:
  • Develop and maintain strong relationships with customers, understanding their needs and pain points to deliver tailored solutions.
  • Work closely with the Head of Customer Engagement and the wider team to identify new business opportunities and drive revenue growth.
  • Collaborate with internal stakeholders to develop and implement effective sales strategies, ensuring alignment with business objectives.
  • Utilize industry knowledge and expertise to provide valuable insights and recommendations to customers, positioning Babington as a trusted advisor.
  • Manage and maintain accurate records of customer interactions and sales activities using a CRM package.
Requirements:
  • Minimum 12 months' experience in a sales or account management role, with a proven track record of consistently meeting or exceeding targets and KPIs.
  • Strong understanding of the UK apprenticeship landscape, including funding, standards, and regulatory requirements.
  • Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with customers and internal stakeholders.
  • Proficient in using a CRM package to record and manage customer interactions and sales activities.
  • Full driving license and ability to travel regularly to meet with customers.
What We Offer:
  • Flexible working hours and the opportunity to work from home.
  • Tailored induction program and ongoing professional development opportunities.
  • Competitive salary and benefits package, including Bupa healthcare plan and employee pension contribution.
  • 25 days annual leave plus bank holidays and additional annual leave purchase scheme.


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