Senior Manager

2 days ago


Birmingham, Birmingham, United Kingdom KPMG-UnitedKingdom Full time
About the Role

We are seeking an experienced Senior Manager to lead our customer transformation projects across the Infrastructure, Government, and Healthcare sectors. As a key member of our team, you will be responsible for shaping and delivering customer-led transformation projects, leading teams to deliver high-quality client engagements, and providing clients with transformation advice.

Key Responsibilities
  • Lead teams to deliver complex transformation projects, ensuring timely and within-budget delivery.
  • Develop and implement customer-led transformation strategies, leveraging internal and external networks to drive business growth.
  • Collaborate with directors and partners to manage profitability and revenue on client engagements.
  • Coach and develop team members, acting as a performance manager and role model.
  • Develop client relationships to enhance KPMG's reputation as an advisor of choice and identify further client opportunities.
Requirements
  • Proven track record in customer transformation, with experience in leading complex projects and teams.
  • Deep understanding of customer experience, customer insight, and customer-centric operating models.
  • Industry knowledge and expertise in sectors such as Infrastructure, Transport, Central Government, Local Government, Healthcare, and Higher Education.
  • Experience in implementing customer experience technology solutions, including CRM, website, portals, apps, and contact centre solutions.
  • Strong leadership and coaching skills, with the ability to develop and motivate team members.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and stakeholders.
What We Offer

As a Senior Manager at KPMG, you will have the opportunity to work on high-profile customer transformation projects, develop your leadership skills, and contribute to the growth and success of our business. We offer a competitive salary, benefits package, and opportunities for professional development and career advancement.


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