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Customer Engagement Lead

3 months ago

Birmingham, Birmingham, United Kingdom Mondelēz International Full time

Position Overview: Customer Collaboration Manager at Mondelēz International

The Customer Collaboration Manager is pivotal in overseeing and guaranteeing exceptional service delivery to clients. This role encompasses leading a customer-focused team in conjunction with the sales department to enhance operational efficiency, reduce costs, innovate processes, and stimulate business growth. Engaging with clients to comprehend their requirements, fostering trusted partnerships, and collaborating with cross-functional teams to formulate and implement strategic initiatives is essential.

Primary Responsibilities:

  • Establish a collaborative framework with stakeholders aimed at the ongoing enhancement of the order-to-delivery workflow.
  • Build and guide a high-achieving Customer Collaboration team.
  • Advocate for the customer’s perspective and promote service excellence.
  • Oversee stakeholder relationships both internally and externally.

Required Qualifications:

  • Significant experience in customer supply chain or commercial functions.
  • Proven leadership in team development and personnel management.
  • Experience interacting with major retail clients.
  • Exceptional communication and persuasion skills at senior management levels.
  • Strong stakeholder engagement and analytical capabilities.
  • Familiarity with SAP, Microsoft Office, and project management tools.

About Mondelēz International:

Mondelēz Europe is a leader in the snacking sector, producing renowned brands across 52 facilities with a workforce exceeding 28,000. We are committed to delivering the right snack, at the right moment, in the right manner, and we are focused on shaping the future of snacking globally.