Customer Engagement Specialist
6 days ago
Job Title: Customer Engagement Specialist
Job Summary:
Babington is seeking an experienced Customer Engagement Specialist to join our team. As a key member of our Customer Engagement team, you will play a critical role in developing and executing strategies to drive customer engagement and growth.
Key Responsibilities:
- Customer Relationship Building: Develop and maintain strong relationships with existing and new customers, understanding their needs and preferences to provide tailored solutions.
- Customer Retention: Identify and address potential customer concerns, ensuring high levels of customer satisfaction and retention.
- Networking: Establish and maintain relationships with industry peers and prospective customers, staying up-to-date on industry trends and developments.
- Proposal Development: Collaborate with customers to understand their pain points and desired outcomes, developing proposals that meet their needs and exceed their expectations.
Requirements:
- Demonstrable experience of consistently meeting or exceeding targets and KPIs.
- Minimum of 12 months' proven experience managing customer accounts, with a focus on customer satisfaction and account growth.
- Minimum of 12 months' proven work experience in business development, sales, or account management.
- Minimum of 12 months' previous experience communicating with and influencing a wide range of customer stakeholders.
- A good understanding of the UK apprenticeship landscape, including funding, standards, and regulatory requirements.
- Proficient in using a CRM package to record and manage customer interactions and sales activities.
- A full driving license and ability to travel regularly to meet with customers.
Benefits:
- Flexible working hours
- Tailored induction program
- Professional development opportunities
- My Babington Rewards
- Bupa Healthcare Plan
- 25 days annual leave plus bank holidays
- Additional annual leave purchase scheme
- Employer pension contribution
- Employee mortgage service
- Wellbeing centre
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