Customer Engagement Specialist

6 days ago


Birmingham, Birmingham, United Kingdom Babington Full time

Job Title: Customer Engagement Specialist

Job Summary:

Babington is seeking an experienced Customer Engagement Specialist to join our team. As a key member of our Customer Engagement team, you will play a critical role in developing and executing strategies to drive customer engagement and growth.

Key Responsibilities:

  • Customer Relationship Building: Develop and maintain strong relationships with existing and new customers, understanding their needs and preferences to provide tailored solutions.
  • Customer Retention: Identify and address potential customer concerns, ensuring high levels of customer satisfaction and retention.
  • Networking: Establish and maintain relationships with industry peers and prospective customers, staying up-to-date on industry trends and developments.
  • Proposal Development: Collaborate with customers to understand their pain points and desired outcomes, developing proposals that meet their needs and exceed their expectations.

Requirements:

  • Demonstrable experience of consistently meeting or exceeding targets and KPIs.
  • Minimum of 12 months' proven experience managing customer accounts, with a focus on customer satisfaction and account growth.
  • Minimum of 12 months' proven work experience in business development, sales, or account management.
  • Minimum of 12 months' previous experience communicating with and influencing a wide range of customer stakeholders.
  • A good understanding of the UK apprenticeship landscape, including funding, standards, and regulatory requirements.
  • Proficient in using a CRM package to record and manage customer interactions and sales activities.
  • A full driving license and ability to travel regularly to meet with customers.

Benefits:

  • Flexible working hours
  • Tailored induction program
  • Professional development opportunities
  • My Babington Rewards
  • Bupa Healthcare Plan
  • 25 days annual leave plus bank holidays
  • Additional annual leave purchase scheme
  • Employer pension contribution
  • Employee mortgage service
  • Wellbeing centre


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