Administrative Support Coordinator

3 weeks ago

Doncaster, Doncaster, United Kingdom NHS South Yorkshire Integrated Care Board Full time

Position Overview

Note: Previous applicants need not apply.

The Administrative Support Coordinator will collaborate with a dedicated team to provide a streamlined and effective Business Management Support service. This role is integral to the Corporate Governance division, assisting senior management in delivering compliant and efficient services while ensuring operational continuity.

Key Responsibilities

  • Serve as the primary contact for the team, addressing a variety of inquiries and concerns from colleagues and external organizations.
  • Handle feedback, complaints, and suggestions with care, ensuring appropriate referrals are made when necessary.
  • Clarify complex administrative processes to colleagues and external stakeholders in a clear and concise manner.
  • Collaborate with fellow administrators to foster effective communication and provide coverage for general administrative duties as needed.
  • Uphold a professional image of the service in all interactions, demonstrating tact and helpfulness.
  • Utilize sound judgment to resolve queries and escalate issues when appropriate.
  • Independently plan and execute administrative tasks, seeking guidance from the line manager as required.
  • Draft documents, correspondence, and reports as necessary.
  • Organize and coordinate meetings for the team, managing related administrative tasks.
  • Prepare meeting agendas and take comprehensive notes during discussions.

About Our Organization

The NHS South Yorkshire Integrated Care Board is committed to overseeing health and social care for the community. By leveraging the strengths and insights of local stakeholders, we aim to enhance health outcomes, tackle inequalities, and promote efficient use of resources. Our dedicated team of nearly 1,000 staff members is focused on addressing the diverse health and social care needs of the population across South Yorkshire.

We collaborate closely with various health and care providers to ensure that our services meet the local community's needs effectively. Our partnerships extend to local councils and voluntary organizations, all working together to address health disparities and improve overall well-being.

Qualifications and Skills

Essential Qualifications

  • NVQ Level 3 in Business Administration or equivalent experience.

Required Experience

  • Proven experience in an office or team setting.
  • Desirable: Experience in healthcare or public sector environments.

Key Attributes

  • Ability to foster positive working relationships and appreciate diversity.
  • Strong teamwork skills.

Competencies

  • Capable of working independently within established policies and procedures.
  • Excellent customer service abilities.
  • Strong written and verbal communication skills.
  • Proficient in using tact and persuasion for problem-solving.
  • Intermediate proficiency in IT systems and software, including Microsoft Office.
  • Ability to maintain focus on tasks amidst interruptions.

Knowledge Requirements

  • Understanding of administrative systems and processes.
  • Awareness of confidentiality protocols.
  • Desirable: Familiarity with health service provision.

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