Office Support Coordinator

3 weeks ago

Doncaster, Doncaster, United Kingdom The Burns Practice Full time

Position Overview

The role involves performing a range of office support tasks to ensure the efficient operation of the organization, including providing clerical assistance to healthcare professionals and other team members.

This position facilitates effective communication among patients, healthcare team members, and other related health service providers.

Key Responsibilities

We are seeking a full-time Office Support Coordinator to work within a structured schedule. The working hours will be flexible to accommodate the needs of the organization.

About Our Organization

The Burns Practice is a well-established family-oriented healthcare provider. We prioritize patient care and take pride in delivering high-quality services. Our team comprises skilled clinicians, administrative staff, and management dedicated to working collaboratively with patients, considering their preferences and values. We are committed to the professional growth of all team members, encouraging them to reach their full potential. Flexibility and dedication are expected from all staff members, and we offer excellent working conditions.

Job Duties

The responsibilities of the Office Support Coordinator may include, but are not limited to, the following:

  • Opening and securing the office premises in line with established protocols
  • Completing office opening and closing procedures as per the duty schedule
  • Managing and overseeing the appointment scheduling system
  • Handling incoming phone inquiries, directing calls, and addressing requests for appointments and consultations
  • Initiating and responding to communications from patients, team members, and external healthcare providers
  • Entering data into patient health records as required
  • Taking messages and relaying information accurately
  • Processing and distributing incoming and outgoing correspondence
  • Managing emails and administrative tasks
  • Organizing, storing, and retrieving records as necessary
  • Scanning documents as needed
  • Processing prescriptions in accordance with established guidelines
  • Managing patient registration changes and new patient enrollments
  • Supporting reception staff during absences and providing coverage as needed
  • Welcoming patients and visitors, directing them appropriately
  • Providing refreshments for staff and visitors while maintaining cleanliness in communal areas
  • Ensuring a tidy and efficient workspace at all times

Candidate Profile

Experience

Essential

  • Experience in customer service or public-facing roles

Desirable

  • Background in administrative functions
  • Experience in a healthcare environment

Skills

Essential

  • Strong verbal and written communication abilities
  • Proficient in IT and office software
  • Polite and clear telephone communication skills
  • Competent in using office applications
  • Effective time management and organizational skills
  • Ability to work collaboratively and independently
  • Adaptability to handle a variety of tasks
  • Strong interpersonal skills
  • Problem-solving and analytical capabilities
  • Ability to adhere to policies and procedures

Desirable

  • Familiarity with healthcare management software

Qualifications

Essential

  • GCSEs in Mathematics and English (C grade or above) or equivalent qualifications

Additional Requirements

Essential

  • Willingness to work flexible hours as needed
  • Ability to participate in training outside of regular hours if required
  • Successful completion of a background check
  • Access to transportation or ability to travel as necessary

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