Administrative Booking Coordinator

4 weeks ago

Doncaster, Doncaster, United Kingdom Doncaster & Bassetlaw Teaching Hospitals NHS FT Full time

Position Overview

We are seeking an Administrative Booking Coordinator to support our dynamic 2ww Booking Department specializing in Breast and Urology services during a temporary maternity leave period.

This role will be situated within our 2ww Booking office.

Please be aware that this position does not involve direct patient interaction.

The department operates five days a week, and the working hours will be Monday to Friday from 9 am to 5 pm, excluding Bank Holidays and weekends.

The successful candidate will be responsible for managing appointment bookings and responding to patient inquiries to arrange new dates and times.

Proficiency in utilizing various reports to ensure accurate scheduling of clinical sessions is essential.

Responsibilities also include printing and scanning referrals for clinical triage via the E-Referral system.

Additionally, the role involves processing responses from text messages through the Doctor Dr online system and managing email requests for changes.

Key Responsibilities

Collaborate with a dedicated team to deliver a high-quality and efficient Booking service within Patient Services Administration.

Provide administrative support to facilitate the patient journey.

Adapt to provide a flexible booking service, manage referrals, and perform a variety of general administrative tasks.

Foster and maintain strong working relationships across clinical administrative teams, adhering to Standard Operating Procedures (SOPs) to ensure that all functions of the role are executed accurately and within specified timelines.

Ensure precise data entry using the Patient Administration System (PAS) and E-referral, along with other systems; utilize multiple reports to schedule outpatient appointments in line with clinical directives and national/local waiting time targets.

About Our Organization

Doncaster & Bassetlaw NHS FT is a prominent acute trust in Yorkshire, serving a diverse population exceeding 420,000 across South Yorkshire, North Nottinghamshire, and adjacent regions. Our services are delivered across three primary hospital sites, employing over 6,000 staff members.

We are committed to providing our team members with the resources and opportunities necessary for career advancement. Whether you are with us for a year or several decades, we pledge to support you in Developing, Belonging, and Thriving within our organization.

As a flexible working advocate, we aim to ensure that your work arrangements align with the needs of our patients and your personal circumstances. We encourage discussions about potential flexible working options, and if feasible for the service, we will strive to accommodate your needs.

As an equal opportunity employer, we welcome applications from all sectors of the community, particularly from underrepresented groups, including individuals with disabilities, members of ethnic minorities, and those from LGBTQ+ communities.

Benefits Offered

We provide a comprehensive range of benefits, including:

  • Extensive learning and development opportunities
  • NHS Pension Scheme
  • Generous holiday entitlement starting at 27 days per year, plus bank holidays (pro rata)
  • Comprehensive health and wellbeing support
  • NHS Car Lease schemes and various salary sacrifice options
  • Discounts on dining, travel, shopping, and financial services through external providers

Job Responsibilities

For further details, please refer to the attached job description and person specification. It is essential to review both documents thoroughly.

Please note that if your application is successful, you will be required to present original certificates for qualifications listed in the person specification under essential criteria.

Experience Requirements

Essential

  • Prior office or clerical experience
  • Ability to work within specified timelines

Desirable

  • Previous experience in a hospital setting
  • Familiarity with CaMIS
  • Knowledge of ERS
  • Experience working independently

Qualifications / Training

Essential

  • GCSE/O level in Maths and English or equivalent qualification or relevant experience
  • IT qualification or equivalent experience demonstrating keyboard skills

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