Sales Apprentice Executive

3 weeks ago

Whiteley, Hampshire, United Kingdom CSG Full time

Location: Whiteley, Fareham

Salary: £26,145.60

Role Type: Permanent, Full-time

Hours: 40 hours

Our Vision: To be the leading team dedicated to creating a Cleaner, Safer future where everyone can flourish.

Are you interested in joining our team at CSG and contributing to environmental sustainability? We are on the lookout for enthusiastic individuals who take pride in advocating for eco-friendly waste management practices, aiming to minimize the UK's carbon footprint and safeguard the environment for future generations.

As a prominent Environmental firm in the UK, we are independently owned and uphold a strong family business ethos. We provide a variety of employee benefits and have a rich history of nurturing the careers of those who help us excel. Our core principle is "It's all about the people," and many of our 600 employees have been with us for many years. If you seek an opportunity to make a significant impact in an environment that appreciates employee contributions and values its workforce, CSG is an excellent place for you.

Benefits of being a CSG employee:

  • Competitive base salary
  • Annual bonus program for all staff.
  • Long Service Recognition.
  • Employee appreciation initiatives, including Employee of the Month and Shining Star of the Year Awards.
  • Employee referral bonus program
  • Attractive pension scheme.
  • Share Options – invest in our collective future
  • Company perks for discounts at various retail outlets and more.
  • Opportunities for further development through internal and external training and apprenticeship programs.
  • Company health care cash plan – dental, optical, physiotherapy, online GP, etc.
  • Casual dress Fridays.
  • Modern office environment
  • Standing/sitting desks available.
  • Daily food and coffee service
  • 30 days of holiday, including public bank holidays, increasing by one day each year for the first three years.

Role Responsibilities:

  • Assist the Telesales Manager in leading, planning, and executing the domestic sales growth strategy.
  • Manage a dataset of lapsed customers to re-engage and promote additional services.
  • Expand and cultivate a new customer base in underrepresented areas.
  • Ensure the highest levels of customer satisfaction are upheld.
  • Develop and maintain existing customer relationships in new markets.
  • Complete the apprenticeship training program with Learning Skills Partnership.
  • Adhere to Group Health & Safety policies and practices.
  • Support the Telesales Manager in the execution of the domestic sales growth strategy.
  • Contribute to the development of the domestic sales strategy to meet growth targets.
  • Engage with prospective and existing/lapsed customers to foster relationships and secure new business.
  • Manage the sales pipeline of leads from various sources, including inbound calls.
  • Identify reasons for customer cancellations and take action to retain business.
  • Cross-sell and upsell new products and services to the customer base.
  • Communicate effectively with all business functions to ensure customer satisfaction.
  • Achieve sales and profit margin targets as expected.
  • Log all customer interactions in the CRM system, including calls, emails, meetings, opportunities, quotes, and complaints.
  • Ensure individual and team sales targets are met.
  • Support the achievement of daily, monthly, and annual performance targets.
  • Adhere to and exceed Key Performance Indicators (calls per hour, wrap, calls answered).
  • Generate revenue above targeted levels to ensure role and business sustainability.
  • Maintain the highest levels of customer satisfaction.
  • Deliver on the Customer Charter.
  • Provide proactive customer care that addresses customer needs and generates revenue opportunities.
  • Handle all customer complaint cases in accordance with Group guidelines.
  • Act as an ambassador for the business.
  • Exhibit the highest levels of service and professionalism to all customers.
  • Adopt a proactive and strategic approach to all activities.
  • Communicate clearly at all levels within the organization.
  • Efficiently manage time and activities for optimal output.
  • Complete the apprenticeship training program with Learning Skills Partnership.
  • Submit all coursework and assignments punctually.
  • Regularly update your apprenticeship assessor on your progress.
  • Apply knowledge gained from training to daily responsibilities.
  • Comply with the Group's compliance targets and policies.
  • Understand personal responsibilities under the Group's Health & Safety policy.
  • Understand personal responsibilities under the Group's environmental policy.
  • Act safely to protect yourself and colleagues at all times.
  • Support the goal of zero incidents involving people or vehicles.

Candidate Profile:

Essential:

  • Experience in a fast-paced customer service setting.
  • Strong verbal and written communication skills, capable of effectively managing telephone and email inquiries.
  • Results-driven approach with a focus on performance indicators.
  • Ability to identify opportunities and proactively propose ideas and solutions.
  • Demonstrates understanding through various verbal and non-verbal cues.
  • Proficient IT skills, including MS Outlook, Word, and Excel.
  • High accuracy and attention to detail.
  • Effective organizational abilities.
  • Proven ability to collaborate with others to meet tight deadlines.

Desirable:

  • Previous sales experience is advantageous but not essential; understanding the skills associated with selling is required.

CSG is an equal opportunities employer, committed to practicing equal opportunity without prejudice or discrimination in all workplaces.

CSG takes data security seriously. For information on how we process your data for recruitment purposes, please refer to our recruitment privacy notice.

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