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Sales Apprentice

2 months ago

Whiteley, Hampshire, United Kingdom CSG Full time

Location: Whiteley, Fareham

Salary: £26,145.60

Role Type: Permanent, Full-time

Hours: 40 hours

Our Vision: To be the leading team dedicated to fostering a Cleaner, Safer future where everyone can flourish.

Are you interested in joining our team at CSG and contributing positively to the environment? We are looking for enthusiastic individuals who take pride in advocating for sustainable waste management practices to help reduce the UK's carbon footprint and safeguard the environment for future generations.

CSG is a prominent Environmental company in the UK, independently owned with a strong family business ethos. We provide a variety of employee benefits and have a rich tradition of nurturing the careers of those who help us excel. Our guiding principle is "It's all about the people," and many of our 600 employees have been with us for many years. If you seek an opportunity to make a significant impact in an environment that appreciates employee contributions and values its workforce, CSG is an excellent place to be.

Benefits of being a CSG employee:

  • Competitive base salary
  • Annual bonus scheme for all staff.
  • Long Service Award.
  • Employee recognition programs, including Employee of the Month and Shining Star of the Year Award.
  • Employee referral bonus scheme
  • Attractive pension plan.
  • Share Options – invest in our family future
  • Company perks for discounts at retail outlets and more.
  • Opportunities for further development through in-house, external training, and apprenticeship programs.
  • Company health care cash plan – dental / opticians / physiotherapy / online GP, etc.
  • Casual dress Fridays.
  • Modern office environment.
  • Standing/sitting desks available.
  • Daily food & coffee truck on-site.
  • 30 days of holiday inclusive of public bank holidays, increasing by 1 day each year for the first 3 years.

Role Responsibilities:

  • Assist the Telesales Manager in leading, planning, and executing the domestic sales growth strategy.
  • Manage a dataset of lapsed customers to re-engage and promote additional services.
  • Expand and develop a new customer base in areas with low penetration.
  • Ensure the highest levels of customer satisfaction are consistently achieved.
  • Maintain and grow the existing customer base into new markets.
  • Complete the apprenticeship training program with Learning Skills Partnership.
  • Adhere to Group Health & Safety policies and behaviors.
  • Support the development of the domestic sales strategy to meet growth targets.
  • Engage with prospective and existing/lapsed customers to build relationships and secure new business.
  • Manage the sales pipeline of leads from various sources, including inbound calls.
  • Reduce customer cancellations by understanding reasons for cancellation and acting in the best interests of both the company and the customer.
  • Cross-sell and upsell new products and services to both new and existing customers.
  • Communicate effectively with all functions within the business to ensure customer satisfaction.
  • Achieve sales and associated profit margins in line with expectations.
  • Log all customer interactions in the CRM system, including calls, emails, meetings, opportunities, quotes, and complaints.
  • Ensure individual and team sales targets are met.
  • Support the achievement of daily, monthly, and annual targets (calls, quotes, and sales).
  • Adhere to and exceed Key Performance Indicators (calls per hour, wrap, calls answered).
  • Generate revenue above targeted parameters to ensure the growth and sustainability of the role and business.
  • Deliver on the Customer Charter.
  • Provide proactive customer care support that addresses customer needs and creates opportunities for revenue generation.
  • Manage customer complaint cases, ensuring all issues are resolved in line with Group guidelines.
  • Act as an ambassador for the business.
  • Demonstrate and provide exceptional service and professionalism to both internal and external customers.
  • Proactively manage time and activities for maximum efficiency and output.
  • Complete the apprenticeship training program with Learning Skills Partnership.
  • Submit all coursework and assignments punctually.
  • Regularly update your apprenticeship assessor on your progress.
  • Apply knowledge gained from training to daily responsibilities.
  • Comply with the Group's compliance targets and policies.
  • Understand personal responsibilities under the Group's Health & Safety policy.
  • Understand personal responsibilities under the Group's environmental policy.
  • Act in a manner that ensures safety for yourself and your colleagues at all times.
  • Support the target of zero incidents involving people and vehicles.

Candidate Profile:

Essential:

  • Experience in a fast-paced customer service environment.
  • Strong verbal and written communication skills, capable of effectively handling telephone and email inquiries.
  • Results-driven approach, focusing on performance indicators.
  • Ability to identify opportunities and proactively propose ideas and solutions.
  • Demonstrates understanding through verbal and non-verbal communication.
  • Proficient IT skills, including MS Outlook, Word, and Excel.
  • High level of accuracy and attention to detail.
  • Strong organizational skills.
  • Proven ability to collaborate with others to meet tight deadlines.

Desirable:

  • Previous sales experience is advantageous but not mandatory; understanding the skills associated with selling is essential.

CSG is an equal opportunities employer committed to practicing equal opportunity without prejudice or discrimination in all workplaces.

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