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Sales Apprentice

2 months ago

Whiteley, Hampshire, United Kingdom CSG Full time

Location: Whiteley, Fareham

Salary: £26,145.60

Role Type: Permanent, Full-time

Hours: 40 hours

Our Vision: To be the leading team dedicated to fostering a Cleaner, Safer future where everyone can thrive.

Are you interested in joining our team at CSG and contributing to environmental sustainability? We are on the lookout for enthusiastic individuals who take pride in advocating for eco-friendly waste management practices, aiming to reduce the UK's carbon footprint and safeguard the environment for future generations.

CSG is a prominent Environmental company in the UK, independently owned with a robust family business ethos. We provide a variety of employee benefits and have a strong history of nurturing the careers of those who contribute to our success. Our guiding principle is "It's all about the people," and many of our 600 employees have been with us for many years. If you seek an opportunity to make a significant impact in an environment that values employee contributions and prioritizes its people, CSG is an excellent choice.

Benefits of being a CSG employee:

  • Competitive base salary
  • Annual bonus program for all staff.
  • Long Service Recognition.
  • Employee recognition initiatives, including Employee of the Month and Shining Star of the Year Award.
  • Employee referral bonus program
  • Attractive pension scheme.
  • Share Options – invest in our collective future
  • Company perks for discounts at various retail outlets and more.
  • Opportunities for further development through in-house, external training, and apprenticeship programs.
  • Company health care cash plan – dental, opticians, physiotherapy, online GP, etc.
  • Casual dress Fridays.
  • Modern office environment only a short distance from Whiteley
  • Adjustable standing/sitting desks.
  • Daily food and coffee truck
  • 30 days of holiday, including public bank holidays, increasing by one day each year for the first three years.

Role Responsibilities:

  • Assist the Telesales Manager in leading, planning, and executing the domestic sales growth strategy.
  • Manage a dataset of lapsed customers to re-engage and promote additional services.
  • Expand and cultivate a new customer base in underrepresented areas.
  • Maintain the highest levels of customer satisfaction.
  • Develop and nurture existing customer relationships in new regions.
  • Complete the apprenticeship training program with Learning Skills Partnership.
  • Adhere to Group Health & Safety policies and practices.
  • Support the Telesales Manager in implementing the domestic sales growth strategy.
  • Contribute to the development of the domestic sales strategy to achieve growth targets.
  • Engage with prospective and existing/lapsed customers to build relationships and secure new business.
  • Manage the sales pipeline of leads from various sources, including inbound calls.
  • Reduce customer cancellations by understanding the reasons and acting in the best interests of both the company and the customer.
  • Cross-sell and upsell new products and services to the customer base.
  • Ensure effective communication with all business functions to guarantee customer satisfaction.
  • Achieve sales and associated profit margins as per expectations.
  • Log all customer interactions in the CRM system, including calls, emails, meetings, opportunities, quotes, and complaints.
  • Ensure individual and team sales targets are met.
  • Support the achievement of daily, monthly, and annual targets (calls, quotes, and sales).
  • Adhere to and exceed Key Performance Indicators (calls per hour, wrap, calls answered).
  • Generate revenue above targeted parameters to ensure the role and business's growth and sustainability.
  • Maintain the highest levels of customer satisfaction.
  • Take full responsibility for delivering the Customer Charter.
  • Provide proactive customer care support that addresses customer needs and creates revenue opportunities.
  • Manage all customer complaint cases, ensuring adherence to Group guidelines.
  • Act as an ambassador for the business.
  • Deliver exceptional service and professionalism to both internal and external customers.
  • Take a proactive and strategic approach to all activities.
  • Communicate effectively at all levels within the organization.
  • Manage time and activities efficiently for optimal output.
  • Complete the apprenticeship training program with Learning Skills Partnership.
  • Submit all coursework and assignments punctually.
  • Regularly update your apprenticeship assessor on your progress.
  • Apply knowledge gained from training to daily responsibilities.
  • Comply with the Group's compliance targets and policies.
  • Understand personal responsibilities under the Group's Health & Safety policy.
  • Understand personal responsibilities under the Group's environmental policy.
  • Act to ensure the safety of yourself and colleagues at all times.
  • Support the goal of zero incidents involving people or vehicles.

Candidate Profile:

Essential:

  • Experience in a fast-paced customer service environment.
  • Strong verbal and written communication skills, capable of handling telephone and email inquiries effectively.
  • Results-driven approach, focusing on outcomes and key performance indicators.
  • Ability to identify opportunities and proactively propose ideas and solutions.
  • Demonstrates understanding through various verbal and non-verbal cues.
  • Proficient IT skills, particularly in MS Outlook, Word, and Excel.
  • High level of accuracy and attention to detail.
  • Strong organizational skills.
  • Proven ability to collaborate with others to meet tight deadlines.

Desirable:

  • Previous sales experience is preferred but not essential; understanding the skills and knowledge associated with selling is required.

CSG is an equal opportunities employer committed to equal opportunity practices without prejudice or discrimination in all workplaces.

CSG prioritizes the security of your data. For details on how we process your data for recruitment purposes, please refer to our recruitment privacy notice.