Sales Apprentice

Location: Whiteley, Fareham

Salary: £26,145.60

Role Type: Permanent, Full-time

Hours: 40 hours

Our Vision: To be the leading team dedicated to fostering a Cleaner, Safer future where everyone can thrive.

Are you interested in joining our dedicated team at CSG and contributing to environmental sustainability? We are looking for enthusiastic individuals who take pride in advocating for sustainable waste management practices to help minimize the UK's carbon footprint and safeguard the environment for future generations.

CSG is a prominent Environmental company in the UK, independently owned with a strong family business ethos. We provide a variety of employee benefits and have a rich tradition of nurturing the careers of those who contribute to our success. Our guiding principle is "It's all about the people," and many of our 600 employees have been with us for many years. If you seek an opportunity to make a significant impact in an environment that appreciates employee contributions and values its workforce, CSG is an excellent place to be.

Benefits of being a CSG employee:

• Competitive base salary
• Annual bonus scheme for all staff.
• Long Service Award.
• Employee recognition programs, including Employee of the Month and Shining Star of the Year Award.
• Employee referral bonus scheme
• Attractive pension plan.
• Share Options – invest in our collective future
• Company perks for discounts at various retail outlets and more.
• Opportunities for further development through in-house, external training, and apprenticeship programs.
• Company health care cash plan – dental, opticians, physiotherapy, online GP, etc.
• Casual dress Fridays.
• Modern office facilities.
• Standing/sitting desks available.
• Daily food and coffee truck on-site.
• 30 days of holiday, including public bank holidays, increasing by one day each year for the first three years.

Role Responsibilities:

• Assist the Telesales Manager in leading, planning, and executing the domestic sales growth strategy.
• Manage a dataset of lapsed customers to re-engage and promote additional services.
• Expand and develop a new customer base in underrepresented areas.
• Ensure the highest levels of customer satisfaction are upheld.
• Cultivate and maintain existing customer relationships in new regions.
• Complete the apprenticeship training program with Learning Skills Partnership.
• Adhere to Group Health & Safety policies and behaviors.
• Support the Telesales Manager in driving the domestic sales growth strategy.
• Contribute to the development of the domestic sales strategy to meet growth targets.
• Engage with prospective and existing/lapsed customers to build relationships and secure new business.
• Manage the sales pipeline of leads from various sources, including inbound calls.
• Reduce customer cancellations by understanding reasons and acting in the best interests of both the company and the customer.
• Cross-sell and upsell new products and services to both new and existing customers.
• Communicate effectively with all departments to ensure customer satisfaction.
• Achieve sales and associated profit margins in line with expectations.
• Log all customer interactions in the CRM system, including calls, emails, meetings, opportunities, quotes, and complaints.
• Ensure individual and team sales targets are met.
• Support the achievement of daily, monthly, and annual targets (calls, quotes, and sales).
• Adhere to and exceed Key Performance Indicators (calls per hour, wrap time, calls answered).
• Generate revenue above targeted parameters to ensure the role and business's growth and sustainability.
• Maintain the highest levels of customer satisfaction.
• Take full responsibility for delivering the Customer Charter.
• Provide proactive customer care support that addresses customer needs and generates revenue opportunities.
• Handle all customer complaint cases, ensuring issues are resolved in accordance with Group guidelines.
• Act as an ambassador for the business.
• Demonstrate and deliver exceptional service and professionalism to all customers.
• Take a proactive and strategic approach to all activities.
• Communicate clearly at all levels within the organization.
• Manage time and activities efficiently to maximize output.
• Complete the apprenticeship training program with Learning Skills Partnership.
• Submit all coursework and assignments punctually.
• Regularly update your apprenticeship assessor on your progress.
• Apply knowledge gained from training to daily responsibilities.
• Comply with the Group's compliance targets and behaviors.
• Understand personal responsibilities under the Group's Health & Safety policy.
• Understand personal responsibilities under the Group's environmental policy.
• Act in a manner that ensures the safety of yourself and colleagues at all times.
• Support the goal of zero incidents involving people and vehicles.

Candidate Profile:

Essential:

• Experience in a fast-paced customer service environment.
• Strong verbal and written communication skills, with the ability to handle telephone and email inquiries effectively.
• Results-driven approach, focusing on outcomes and key performance indicators.
• Ability to identify opportunities and proactively propose ideas and solutions.
• Demonstrates understanding through various verbal and non-verbal cues.
• Proficient IT skills, including experience with MS Outlook, Word, and Excel.
• High level of accuracy and attention to detail.
• Effective organizational skills.
• Proven ability to collaborate with others to meet tight deadlines.

Desirable:

• Previous sales experience is advantageous but not mandatory; understanding the principles of selling is essential.

CSG is an equal opportunities employer committed to promoting equal opportunity without prejudice or discrimination in all workplaces.

CSG prioritizes the security of your data. To learn how we process your data for recruitment purposes, please refer to our recruitment privacy notice.