Customer Renewals Executive

5 months ago

Whiteley, United Kingdom Onestream Full time

**Join the Ultimate Broadband Revolution**

Are you ready to embark on an electrifying journey in the world of sales? Do you thrive on challenges, excel in customer interactions, and want to be at the forefront of the broadband evolution? Look no further because we've got the perfect opportunity for you We're on the hunt for Sales Superstars to play a key role in retaining our customers business.

**Who are we?**

Onestream offer the highest quality broadband across the UK, and pride ourselves on the very best customer service. With our recent £40m contract with Vodafone, we're committed to making sure we have the very best people for the job. We take your career development seriously, believing in fostering growth through coaching, shadowing, exciting online learning, and external opportunities. We have an incredible in-house Learning and Development team who will support your growth from day one, providing you with the tools and knowledge you need to succeed.

As part of the Ridown Group, we have two of the best people in the business at the forefront of everything we do, with an enviable reputation for building and growing brands into multi-million-pound success stories. Together, Ridown’s co-founders have more than five decades of commercial experience, and instinctively understand how to supercharge the success of great businesses.

**The Details**:

- Fully office based with our fun and vibrant team in Whiteley, Hampshire (near Solent Hotel)
- Monday to Friday 8:30am - 5:30pm, Saturdays 9am - 4pm (1 in 3)
- 29 days per year PLUS additional leave for late starts, early finishes, long lunches, appointments
- £25,000 per year PLUS uncapped commission (£60,000 OTE)

As part of our Account Management team, you'll have a key role in resolving any issues our customers are facing and work directly to retain their business. We are looking for someone who is committed to providing the best customer experience possible, and has a genuine passion for promoting our products.

**Here's What You'll Conquer**:

- Keep our customers happy and connected
- Stop churn with your sales savvy
- Earn big and grow fast
- Continuously learn and adapt in our fast-paced environment

**Who You Are**:

- Sales superhero with a proven track record of exceeding targets and wowing customers
- Communication pro, both listening and articulating, with the ability to connect with people from all walks of life
- Problem-solving guru who thrives in fast-paced environments
- Team player who brings positivity and enthusiasm to the table every day

**What we offer**:

- Competitive salary with uncapped commission—sky's the limit
- Ongoing training and development to keep your skills razor-sharp
- A supportive team environment where your success is celebrated
- Opportunities for growth and advancement within the company
- Quarterly group-wide social events, including the annual trip to Goodwood races
- Trips abroad to places like Dubai & Ibiza
- An extra £500 in your pocket for each person you refer to join our team
- Onsite bar to enjoy on a Friday with the team
- Your birthday off work - it's the most important day of the year
- Additional leave for each year you celebrate an anniversary with us
- 12 hours MyTime allowance for appointments, starting later, finishing earlier (no need to use annual leave)
- Free gym membership and complimentary Myzone Switch heart rate monitor with team challenges and prizes such as cash, shopping vouchers, dining out vouchers, spa days, free PT sessions
- Discounts on tech & devices

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00-£60,000.00 per year

**Benefits**:

- Additional leave
- Company events
- Company pension
- Employee discount
- Free parking
- Gym membership
- On-site parking
- Referral programme

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends
- Weekend availability

Supplemental pay types:

- Commission pay

Application question(s):

- What time of day is best to call you?
- When are you available for interview?
- What is your notice period with your current employer?
- Describe yourself in 3 words
- Tell us your biggest achievement in your sales career so far?
- What is your biggest motivation and why?
- Tell us about a goal you are working towards currently?
- If you were an animal, what would you be and why?
- Would you like to be considered for any other positions in the Ridown Group if we feel you might be suited to something better?

**Experience**:

- Sales: 2 years (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: In person

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