Retention Executive

**The Details**:
Location - Fully office based in Whiteley, Hampshire (near Lidl)

Hours - Full-time 37.5 hours per week, Monday to Friday 8:30am - 5:00pm (no evenings, weekends or bank holidays)

Salary - £22,000 - £25,000 (DOE) plus bonus

**Your role will involve**:

- Taking inbound customer calls
- Making outbound customer calls
- Managing complaints
- Using live chat
- General administrative duties
- Working as a team to complete the team's shared responsibilities

**We are looking for someone who**:

- Is confident handling complaints, reaching fair decisions promptly
- Works well as a team and on their own
- Can manage their workload
- Has a positive can-do attitude
- Can work well under pressure, remaining calm at all times
- Wants to work in a fun, growing business
- Has excellent written and verbal communication skills
- Be able to commute to our office in Whiteley (near Lidl, Solent Hotel)
- Is willing to learn and progress

**What can we offer you?**
- Onsite bar to enjoy on a Friday with the team
- Quarterly social events
- Referral bonus scheme
- One-team, win-together culture
- Company pension
- Christmas party awards & prizes
- Full training and support tailored to your skillset
- Opportunities for progression and development throughout your career
- Your birthday off work
- Mytime allowance for appointments, starting later, finishing earlier (no need to use annual leave)
- Free gym membership and complimentary Myzone Switch heart rate monitor with team challenges and incentives
- Discounts on mobile phones and broadband
- Free parking

**Who are we?**

**The Ridown Group Way**:
We encourage working from the office because we believe the best way to achieve our goals is together as a team. As part of the Ridown Group companies, we provide a better environment to work productively and an opportunity to build close relationships with colleagues. Together with in-person training, mentoring, and access to working with more senior colleagues, we encourage learning by osmosis from more experienced colleagues. We work together as a team with a ‘win together’ attitude.

**Think Kaizen **- Making daily improvements for long-term success. Kaizen is a Japanese philosophy that’s about constant improvement - the small daily steps forward that make a big difference. It’s how we achieve greatness within our teams and for our customers too.

**Be Respectful** - promoting a positive and respectful culture. We passionately promote a culture of respect for everyone, giving our time generously and always offering our help and expertise to staff and customers alike.

**Build Relationships **- creating a dream team and investing in good relationships. Our business is built on strong relationships - they are essential to delivering the very best for our customers. We encourage, support, and trust our colleagues and invest in their wellbeing so we can succeed together.

**Make it Happen **- Taking ownership and being accountable. We are fully accountable to each other and to our customers. We take ownership of everything we do, make sure it is our best work, and see it through to completion.

**Work Smart **- focusing on tasks that deliver results. We are driven by results and never confuse motion with progress. We prioritise work that delivers the greatest impact for our customers.

**Be Amazing **- Rising to the challenge, thinking big and never giving up. At every opportunity we are willing to be bold, challenge ourselves and step out of our comfort zone. This is how we push the boundaries of possibility and make a real difference to the world around us.

**Equal Opportunities**
- **You must be able to commute to Whiteley PO15 Monday - Friday to be considered for this role.**_

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00-£28,000.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Company pension
- Employee discount
- Free parking
- Gym membership
- On-site parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Whiteley, Hampshire: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (required)

Work Location: In person